Purpose of Role :
The Business Account Opening and Maintenance team is seeking a talented, detail-oriented individual to join a growing team dedicated to the opening and ongoing support of new customer custody accounts.
This position will be integral to the successful completion of client onboarding set-ups and security en cash account opening as well as fostering key relationships with our internal and external parties.
The core responsibilities of the position will include :
Manage a centralized team within Business Onboarding and Transitions that performs the custody account opening / closing and system set up activities for the APAC region.
To handle the queries and manage the external stakeholders.
Market knowledge of regulatory requirements, transition process of APAC region (India, Saudi, Kuwait, Hong Kong, Russia, China etc.)
Oversee the daily initiation of State Street system updates in support of new client accounts at State Street, performing final checks to ensure accuracy
Ensure that all team members follow procedures of client specific documents and complete checklists
Monitor and evaluate the continuing effectiveness of processes, system and procedures, initiating remedial action as necessary
Monitor errors and potential losses / breaches; complete loss / breach documentation and ensure remediation / training needs are identified and relevant remediation / training is completed
Ensure that KPI measures (as defined in SLAs with internal Business Units and where applicable) are achieved on a monthly basis and if the KPI is not green then initiate action to resolve
Strong people management skills and prior experience in a supervisory capacity with responsibility for coaching and development of direct reports
Self-directed, with the ability to multi-task and navigate competing priorities
People management experience is required.
Problem-solving and critical analysis experience
Knowledge of Multi Currency Horizon (MCH), Security Access Manager (SAM), Global Reference System (GRS), Automated Work Flow (AFW), SWIFT messages, is preferred
Excellent communications skills with confidence to interact with multiple levels of management and cross-functional stakeholders
Fluency in English
Demonstrable experience of working accurately and with attention to detail
Desire and ability to provide superior customer service to internal customers
Critical Behaviors for Success as defined by the PPR System at Core level :
Takes Ownership and Initiative
Ensures accuracy and quality
Provides outstanding service
Displays Insight & Influence
Fosters Collaboration and Teamwork
Level of Education :