Provides programs to improve operational efficiency, consistency, and compliance in support of the organization's financial and tactical business objectives.
Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.
Job Responsibilities
Should primarily be able to understand and mitigate financial impact and contractual obligations while facilitating Customer change requests or issues
Responsible for anchoring calls / discussions and understand requirement from stakeholders and provide suitable resolution post working with upstream and downstream teams
Ability to identify & prioritize requests based on Customer Impact
Collaborate with multiple teams to assist the stakeholders in effective resolution to their issues reported
Driving a robust communication mechanism to achieve Customer / Stakeholder trust & confidence
Identify the cause of the issue and report it relevant Stakeholder for remediation
Should display agility in adopting to rapidly changing business needs
Conscious about the Quality of work being delivered and takes initiative to improve performance and processes through constant self-evaluation
Work on assignments that are semi-routine in nature where ability to recognize deviation from standard practice is required.
This role reports into Assistant Manager / Deputy Manager / Manager Key Skills
Strong analytical capability : Knows the business and understands how to analyze the metrics / key performance indicators required by self and team to deliver results
Flair to work globally : Reach to different stakeholders across the Globe to ensure business is run smooth
Effective Communication : With an effective communication skill, Understands and learns from what others say, conveys ideas and facts orally using language the audience will best understand
Effective time management : Ability to multi task and delivery seamlessly
Problem Solving ability : Successfully resolves difficult or complicated challenges
Strong business acumen : Diligently attends to details and pursues quality in accomplishing tasks
Key Competency
Communicating for Impact
Influences others to change their perceptions in a positive, creative and respectful way
Anticipates reactions and responds appropriately
Collaboration
Identifies synergies across LOBs and acts on opportunities to integrate efforts
Demonstrates value as a team player both within and across teams
Change Agility
Shows willingness to adjust to changing work environments
Quickly recognizes situations or conditions where change is needed
Decision Making
Makes timely, informed decisions that take into account the facts, goals, constraints, and risks
Knows when to delegate with clearly defined responsibility and authority
Basic Requirements
Graduate / Post Graduate with 2 to 5 years of experience
Flexible to work in shifts
Strong Analytical ability
About Us
Diversity and Inclusion : An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in.
Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability.
The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more.
We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities.
We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles.
to perform crucial job functions. That’s why we’re committed to creating a workforce where all individuals can do their best work.
It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. Disclaimer : Oracle is an Equal Employment Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Which includes being a United States Affirmative Action Employer 
