Business Systems Consultant 5
Wells Fargo
Bangalore
18d ago

Market Job Description

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services.

EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

Department Overview

The Enterprise Technology Infrastructure (ETI) team within the Enterprise Information Technology (EIT) is responsible for enterprise-

wide infrastructure services across the global footprint, including networking, production services, storage, data centers, mainframe, midrange and Cloud-

based systems, distributed systems, and international infrastructure.

About the Role

The Service Asset and Configuration Management Governance group has an exciting opportunity for a senior level Business Systems Consultant in our SACM Governance team.

This role is responsible for managing, developing, implementing and monitoring a governance-based program to identify controls, assess and mitigate risk that arises from internal processes and standards within the Service Asset and Configuration Management (SACM) environment.

Responsibilities

  • This role will develop governance frameworks that will identify risks, controls and gaps within SACM processes and provide guidance to effectively close gaps to mitigate risk that will optimize the purchase, deployment, maintenance, utilization, harvesting and disposal of software and hardware assets at the enterprise level.
  • This role will work with business partners to evaluate identified controls to determine effectiveness and identify opportunities for improvement of controls.

  • Initiate and lead efforts to develop innovative solutions to unique and / or complex business challenges. Solutions typically require coordination across the business as well as some coordination with other businesses, including multiple systems, or systems not directly controlled by the business.
  • Conduct analysis to determine underlying cause and determine acceptable solutions for resolution to address complex business issues.
  • Monitor business metrics and evidence that illustrates compliance with SACM policy, standards and processes.
  • Work independently and with user groups to resolve questions, assess user needs, and recommend change to the SACM functions.
  • Act as an internal consultant and is a single point of contact to provide monitoring, guidance, direction and clarification relating to SACM Governance to all levels of management.
  • May provide guidance and direction to less experienced staff.

    Essential Qualifications

  • 10+ years experience in business systems analysis and / or design
  • Experience with Governance, Risk, and Compliance (GRC) concepts
  • Relationship management experience with business and technology partners
  • Desired Qualifications

  • Experience with hardware and software asset management and / or configuration management
  • Experience in developing governance and oversight programs
  • Strong negotiation and facilitation skills
  • Market Skills and Certifications

    Skills & Experience Required

  • 10+ years experience in business systems analysis and / or design
  • Experience with Governance, Risk, and Compliance (GRC) concepts
  • Relationship management experience with business and technology partners
  • Process control identification and evaluation experience
  • Demonstrated relationship management ability with a large organization
  • Experience in developing governance and oversight programs
  • Excellent consultative skills
  • Excellent verbal and written communication skills
  • Demonstrated critical thinking and analytical skills
  • Demonstrated ability to be detail-oriented, and possess a strong, results-oriented work ethic
  • Ability to define problems, collect data, establish facts, draw valid conclusions and solve problems in a timely manner
  • Demonstrated ability to prioritize and manage multiple tasks, while delivering quality results and meeting deadlines
  • Displays initiative, exhibits flexibility and adaptability
  • Proven ability in exercising independent judgment and apply prudent risk mitigation principles
  • Ability to build collaborative relationships with the various businesses across Wells Fargo
  • Effective at fostering strong relationships with business partners and team members
  • Demonstrated ability to effectively interact and communicate with all levels of management
  • Demonstrated ability to work effectively in a decentralized geographically dispersed organization
  • Ability to work both independently and within a team environment, with limited supervision and guidance
  • Demonstrated ability to cope well with change in a dynamic environment and deal effectively with ambiguity
  • Experience with hardware and software asset management and / or configuration management
  • Experience in developing governance and oversight programs
  • Strong negotiation and facilitation skills
  • We Value Diversity

    At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

    We comply with all applicable laws in every jurisdiction in which we operate.

    APAC

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