Lead large teams, groom and enable career progression while encouraging Genpact culture (CI2). Achieve / exceed retention targets.
Lead the delivery of outsourced services F&A : AP to ensure customer happiness and increased revenue through client up-sell
Ensure all month end activities are completed within agreed time and of the highest quality and ensure metrics are met as per agreed critical metrics / SLAs targets as applicable.
Handling internal & External Audits : Support Ops Compliance / Surveillance teams to ensure zero audit observations and findings.
Extensively involve in building MAPs Management action plans wherever required and applicable. This needs outstanding governance in checking for policy and practice adherence
Review the teams day to day activities, including but not limited to invoicing, audit requests, analysis and other requests pertaining to the accounts payable process
You should partner with your global teams to set up and monitor vendor master file, Payments, T&E Processing and Audits, External Regulatory reporting (Eg 1099, DADS2 etc.
Helpdesk, Statement Auditing, Escheatment Function, VAT and Other Special Processes.
Take the lead in working with digital teams on introducing breakthrough technology solutions into operations, especially RPA
Run operations to achieve / exceed P&L expectations
Respond to customer requests from legal, internal / external audit or business units, assisting with management response and resolution for in scope areas of responsibility
Demonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda
Implement appropriate mechanisms to identify, understand and call out performance gaps and / or performance breakthroughs.
Develop and implement improvement plans to close performance gaps.
Collaborate in the new deal process including solutioning, pricing, due diligence, transition and stabilization. Should be able to work with the customer independently and carve out the desired scope / solution.
Work closely with client CXO’s and process owners, Genpact operating teams and global relationship managers for key accounts
Develop a strategy for winning and transitioning new deals while running and growing the existing relationships
Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding and enabling robust transitions, delivering ongoing client happiness through consistent high class service delivery, and thereby ensure high NPS, cross sell and profitability
Own the way in implementing new technologies in operations and display a strong executive presence
Qualifications we seek in you!
MBA Finance preferred
Relevant experience in Accounts Payable domain
Intellectual agility and analytical outlook
Preferably from a service industry
Good communication / articulation skills