About the position / Responsibilities :
Responsible for all Zwende sales activities in store and at pop-ups - greeting customers, answering questions, offering assistance, suggesting items, lending opinions and providing product information.
Required to identify flea markets / pop-ups and other venue partnerships to participate in and showcase Zwende
Demonstrate outstanding customer service and selling skills, maintain a professional attitude with sincerity and enthusiasm reflecting the brand'
s commitment to our customer.
Responsible for keeping the store / pop-up stocked with merchandise, assisting in display of merchandise or organizing the store / pop-up and storage areas.
Responsible for payments and collections (online payments and cash). Must also be able to deal with customer refunds courteously and professionally.
Manage a team of interns for sufficient representation at a pop-up and ensure successful execution of the event
Develop product knowledge by reading available content and attending training sessions in order to communicate it to the customer.
Stay current with promotional events and sales on the website.
0-2 yrs work experience, High school diploma or equivalent; college degree preferred
Basic understanding of sales and customer service practices
Keen focus on Customer service
Proficient in verbal and written English language
Extremely good communication and interpersonal skills- Ability to effectively communicate with customers, peers and management
Very good telephone etiquette
Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business
Excellent team management skills
Ability to go the extra mile, to organize and manage the event single-handedly, or with minimal support.
Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
Available to work a variety of hours, which may include early mornings, evenings, weekends and overnight shifts
Degree in Marketing or related field would be a plus
Prior experience in organizing and managing events will be a significant advantage
Additional Information :
Flexible Working Hours. Indicative timing : 9AM to 7PM. Monday to Saturday
Location : Indiranagar, Bangalore
2 months probation before conversion
Work closely with the founding team at Zwende
Exponential career growth based on performance
A flat org and informal structure where performance and superiority of thought drives all decisions
Flexible work hours
Equity component when converted to a full time
ref : updazz.com)