ASA (Account Support Associate) Supervising Associate
The ASA role improves account team efficiency and effectiveness through the performance of key project management and coordination activities.
There are following types of technical services offered by Consulting :
ASA team helps in account coordination, project management, financial analysis, data compliance requirements and other miscellaneous administrative tasks that do not require client-serving technical judgment related to above service lines.
We’re looking for Supervising Associates with expertise in accounts support skills to join our ASA Team. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of a new service offering.
Your key responsibilities
To liaise and work with project teams to help the Consulting practice to expand the services already provided to the UK and US and establish the Account Co-ordinator team in location
Assist in hiring, documentation, training and other project related aspects.
To facilitate establishment of new work from project initiation to 'business as usual'.
Managing operations for multiple UK and US clients / processes. Co-ordination, supervision, and development of a growing team of account co-ordinators (associates and sr. associates).
Team development (mentoring, counselling, team building).
Responsible for quality control, review of the team's work, and ensuring overall adherence to Turn Around Time, Key Performance Indicators and Service Level Agreement.
Process documentation and facilitation of knowledge sharing.
To escalate any major delays & suggest effective / feasible solutions.
Assist engagement teams with monitoring and communication of the budget, billing schedules and work in process. Analyze and monitor costs against budget, and assist teams with resourcing plan for engagement
Contribute to the culture of the broader EY GDS team
Skills and attributes for success
ASAs enhance service delivery by ensuring that deadlines are met, the project is efficiently managed, and there is proactive coordination / communication
Provide support to Consulting technical team members
Assist with matters related to fees and billings, invoicing, budgets
Ensure proper and efficient team communications
Perform non-technical planning and organizational tasks for the account
Ensure that all required documentation is filed and archived
Support efforts to develop and maintain client relationships
Reporting and preparing Dashboards for client team including senior leadership
One-time tasks, ad hoc reporting, etc.
To qualify for the role, you must have
A Graduate, preferably B.Com / BBA / Economics Graduates (No post-graduation experience required)
Previous accounting / finance / business process outsourcing experience and / or project management experience - ideally at least 6 years with 1-2 years experience as a Team Lead.
Excellent communication skills - written and verbal English.
Very strong organizational and management skills; ability to delegate effectively and allocate work amongst team members
Skilled at juggling conflicting demands, prioritizing effectively.
Team player, with a proactive and can-do attitude, contributes to the broader team beyond the day-to-day role
Experience of training small teams in new or established processes and developing suitable training material
Strong analytical / numerical skills, data interpretation skills
Excellent people skills; promotes teamwork, ability to lead and motivate a group of 10-15 team members.
Assertive, with strong influencing skills.
Able to effectively summarize and conclude on work, applying appropriate documentation standards.
Able to meet tight deadlines and ensure work is of consistently high quality with attention to detail.
Strong computer skills, including advanced Microsoft Excel, power point presentation etc.
Ability to build and leverage networks
Diligent in following up on items
Ideally, you’ll also have
Professional, confident and outgoing
Robust and resilient disposition
Ability to function as part of a team
Organised and self-disciplined
Calm and capable of juggling conflicting demands on time and of prioritising effectively
High degree of accuracy
Confident to deal with senior level contacts, internally and externally
What we look for
Strong communication skills
Strong attention to detail even when dealing with routine tasks
Ability to meet tight deadlines
Ability to ensure that work is of a consistently high standard
Ability to multi-task projects and assignments in order of priority
Team player with willing and enthusiastic approach
Excellent interpersonal skills, internally and externally
Ability to plan and anticipate potential problems before they arise
What working at EY offers
At EY, we’re dedicated to helping our clients, from start ups to Fortune 500 companies and the work we do with them is as varied as they are.
You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development.
We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments.
Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer :
Support, coaching and feedback from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you