Customer Success Engineer
E2open
Hyderabad, TL, IND
4d ago

Description

We are looking for talented individuals who are passionate about making a big impact on customer success. The Customer Success Engineer will be responsible for delivering high quality Level 3 support to E2open's Supply Chain applications to meet our global customers' Service Level Agreements and operational requirements.

The successful candidate will be adaptable, detail-oriented, organized, have excellent analytical and problem-solving skills, and be able to independently work with various internal teams to troubleshoot and resolve complex problems.

Responsibilities :

  • Manage day-to-day incident and problem resolution.
  • Ensure critical customer issues are addressed quickly and effectively by collaborating with Product Development, Professional Services, Cloud Operations, and Quality Assurance in a global environment.
  • Actively identify incidents and manage the incident resolution process to provide service recovery.
  • Plan and manage business solutions transition to Customer Success organization.
  • Plan and deploy E2open standard solutions to the Company’s hosting infrastructure.
  • Plan and perform application maintenance and patch deployment, following standards and best practices.
  • Provide bug fixing to the issue identified on the solution.
  • Provide on-call support as part of a global team.
  • Requirements :

  • Bachelor Degree in Computer Science / Information Technology or equivalent.
  • Minimum 3+ years’ hands-on experience in Java application development, Linux , SQL and other programming languages .
  • Experience with Shell scripting language is highly preferred.
  • Knowledge and experience with database technologies such as Oracle and PL / SQL is value added.
  • Analytical mindset and creative problem-solving skills.
  • Excellent interpersonal and communication skills.
  • Understanding of development methodologies, version control and configuration management.
  • A fundamental understanding of IT service management and the ITIL business process.
  • Attention to detail and ability to troubleshoot and provide feedback and solutions.
  • Highly motivated and result-oriented fresh graduates are strongly encouraged to apply.
  • Must be able to work well both in a team environment and independently under minimal supervision.
  • Strong learning desire and willingness to learn new technologies on own initiative.
  • Experience

    Licenses & Certifications

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