Project Leader – Customer Relationship Management (CRM)
itForte Staffing Services Private Ltd
Mumbai, India
15h ago

Responsibilities

System Architecting, Solution Designing

  • Consulting users on technology, solutions, processes
  • Development , Support & Maintenance of Software Applications
  • Interacting with users for system requirements and understanding
  • Drafting of System requirement documents and system specifications
  • Leading the team of Team leaders, Software Developers and Support engineers and executing the defined task and projects
  • Troubleshooting of problems
  • Managing system SLAs as defined for various systems
  • Maintaining of work / task logs, project updates, timesheets of self and team
  • Management reporting for Project Statuses and updates
  • Interacting with Vendors and third party service providers as required
  • Core Competencies

  • Core competence in Development, Enhancement & Service Support of web-enabled, Client Server solutions for various domains
  • Exposure on CRM domain and related technologies. Preferred with Talisma software background
  • Experience in development of solution and application using below technologies
  • Must possess good programming, designing, architecting skills on Microsoft .Net
  • Platform, or similar
  • Must have sufficient knowledge of databases such as MS SQL Server 2005 / 2008 and Oracle 8i / 9i / 10g / 11g
  • Good communication and interpersonal skills
  • Should have experience working on development over Web based technologies
  • Testing skills, Test automation knowledge
  • Having experience on any of following technologies would be added advantage
  • a) CRM systems, Talisma, Siebel etc

    c) Savvion BPM

    d) SAS Data warehouse

    e) Portal Technologies (MOSS, Web sphere)

    f) Oracle Financials

    h) Any other Content Management, DMS, BPM tools

    Qualification : Any Graduate preferably BE, BSC, MCA

    Experience : 5 -7 years. Should have handled a team of 5-10 people. Prior experience on following technologies would be advantage

    a) Filenet b) Savvion BPM c) SAS Datawarehouse d) Portal Technologies (MOSS, Websphere) e) Oracle Financials f) Any other Content

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