JOB DESCRIPTION Title : Operations Support Team Lead Location : Bangalore, IndiaThe Operations Support Team Lead provides coaching and training on all Operations support processes, programs and systems in a manner which ensures total quality.
The Operations Support Team Lead is also responsible for managing support staff. ACCOUNTABILITIES & ESSENTIAL FUNCTIONS
Develops and maintains productive work teams, including hiring qualified personnel, training, and managing performance. Provides staff with tools needed to be successful in their job.
Identifies problems, seeks for solutions and is a team player.
Manages (dept / team) with integrity, ethical business practices, and in accordance with Mouser policies, procedures, and practices.
Manages daily operations to meet department and company objectives.
Works with minimum supervision and makes independent judgments.
Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.
Initiates, establishes and maintains highly effective relationships with internal and external business contacts of various cultures, and at all levels.
Responsible for all activity sent to Support team from various departments. Ability to process and update various reports with regards to Support responsibilities.
Effective project management.
Create and maintain weekly, monthly and yearly productivity reports.
Ability to effectively manage projects, analyze training needs, processes and systems and make recommendations for improvement.
Plans & schedules training for new staff and ensures the training is conducted and completed as per the plan.
Analyzes impact of actions and responses before execution.
Ensure Compliance with all company Policies and Procedures in all the operations support activities delivered from India.
Extremely confidential and trustworthy.
Demonstrates knowledge, experience and understanding of leading Operations teams.
Motivate team members to achieve individual targets.
Facilitate periodical trainings and refreshers to develop team’s skills. SKILLS & CERTIFICATIONS
Exhibits strong problem solving, organizational and teaching skills.
Knowledge of Microsoft Office Applications (Excel, PowerPoint, Word and Outlook) at the advanced level preferred. EDUCATION & EXPERIENCE
Bachelor’s degree in a related field.
Internal : Minimum 2 years Mouser experience; Mouser experience as a Coordinator / Lead is a plus. Demonstrated ability to manage daily operations in manager’s absence.
External : Minimum 2 year of direct supervision / management experience.
Minimum of 3+ years of appropriate experience, including experience with working with various stakeholders in setting up successful teams.
This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs.
Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.
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com. This contact information is for accommodation requests only and cannot be used to apply for positions or to inquire about the status of applications.
Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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