System Operations Engineer
Wells Fargo
Bengaluru, Karnataka
5d ago

Job Description

About Wells Fargo India

Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Business Services, Risk Services and Product, Analytics and Modeling (PAM).

We are operating in Hyderabad, Bengaluru and Chennai locations.

Department Overview

The Enterprise Technology Infrastructure (ETI) team within the Enterprise Information Technology (EIT) is responsible for enterprise-wide infrastructure services across the global footprint, including networking, production services, storage, data centers, mainframe, midrange and Cloud-based systems, distributed systems, and international infrastructure.

About the Role

These positions will be tasked with changing the existing manual reporting and tracking process with a more efficient strategic (Agile) approach.

They will seek out all opportunities for automation and reporting improvements. They will move the team away from the reliance upon email and excel towards products such as JIRA and Tableau.

The TI vulnerability space continues to see a high number of remediation events as well as a significant amount of trackable scope.

The TI vulnerability team is currently tracking 17 distinct remediation efforts, including over 10K individual scope items, with new scope added on a weekly basis.

These 10K items are spread access 350+ TI applications, with over 100 individual "owned by" groups being tracked. In support of these initiatives the TI vulnerability team provides a portfolio view of scopes for the TI CIO's and their individual applications on a weekly basis.

Responsibilities

  • Manage ongoing Vulnerabilities Remediation and maintain vulnerability compliance reporting to policy and standards
  • Demonstrated experience providing thought leadership within the vulnerability management & emergency patching space
  • Lead initiatives based on metrics data that drive vulnerability remediation efforts
  • Resolve questions, assess user needs, and recommend changes
  • Prepares specifications for system changes
  • Provides direction and guidance to less experienced staff
  • Manage incoming group mail box
  • Research, assign and follow up on each request until completion
  • Monitor, assist and update iTracker and administrative tools
  • Understands "How to" use and explain tools used to indicate remediation status, walk through training provided
  • Analyze data in tools for follow up, notify application managers of upcoming deadlines
  • Assist in locating game plans
  • May notify application managers of upcoming deadlines
  • Assist QVRU team with additional assistance in administrative tools
  • Assist with access requests
  • Assist in locating game plans
  • May facilitate meetings with SME's
  • Essential Qualifications

  • Bachelor’s Degree in Computer Application or a related discipline.
  • Significantly strong user of Microsoft Office applications (Word, Excel, PowerPoint)
  • Competent in SharePoint 2013 as an end-user and particularly comfortable with opening / editing / saving files to / from SharePoint.
  • Critical thinking skills - asks probing questions instead of just accepting a generic / vague answer, looks for the "why".
  • Should be an Effective communication.
  • Should be able to escalate right things to right person in a timely manner.
  • Should have Excellent analytical, problem solving and multitasking skills.
  • Willing to work in shifts (24x7 models), Flexible working hours.
  • Desired Qualifications

  • ITIL certified
  • Microsoft application
  • Power point Experts
  • Excel Expert
  • Sql Knowledge
  • Project Management
  • Documentation of process / Procedures
  • Communication Skills
  • Understanding of Agile Methodology
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