Service Provider Operations Analyst
Commvault
Bangalore, Karnataka
11h ago

Commvault is a worldwide leader in delivering backup and recovery for the progressive enterprise. Commvault enables you to protect, manage, and use your data, while managing it in a consistent, compliant way.

Our automated solutions work on-prem and in the cloud, and work with the digital tools and procedures you’re already using.

Keep your data accessible and actionable with a single solution that ensures your data is always available no matter what.

About Commvault

Commvault's data protection and information management solutions provide mid- and enterprise-level organizations worldwide with a significantly better way to get value from their data

Commvault can help companies protect, access and use all of their data, anywhere and anytime, turning data into a powerful strategic asset.

Commvault New Global Headquarters, Tinton Falls, New Jersey opened 2014.

Founded in 1996, Commvault is publicly traded (NASDAQ : CVLT) and headquartered in Tinton Falls, New Jersey.

Role Profile

You are an enthusiastic, high energy, proactive individual with good verbal and written communication skills. You’re capable of handling a high volume of inbound requests and managing multiple case queues in a timely and efficient manner while maintaining a positive can do’ attitude.

As part of the Global BATS team, you are the first point of contact and provide operational support for the Service Provider (SP) Account Teams.

R esponsibilities and Duties :

  • Case Management tools to manage tasks and workflow (e.g., function within Salesforce.com)
  • Running and Reviewing billing reports for accuracy and distribution to sales team
  • Setting up new Service Providers in the royalty reporting system
  • Auditing Service Provider usage, reviewing for accuracy and providing guidance when a correction is required
  • Record Keeping, including following up with Service Providers and account teams on open items
  • Order processing and tracking & Sales opportunity updates
  • Support Sales teams with SP deal forecasting and SFDC training as necessary
  • Act as a subject matter expert on SP contract terms to assist the field and leadership to manage SP customers and provide support to leadership for planning.
  • Assists Sales with their general inquiries and customer escalations.
  • The responsibilities and duties noted above are not all inclusive. Incumbent(s) may perform other duties as required.
  • Required Experience / Qualifications :

  • Bachelor’s / Master’s degree, or equivalent experience.
  • Minimum 3 years experience in a Services Provider Operations role
  • Good organizational and time management skills.
  • Self-motivated and energetic with a high sense of urgency.
  • Self-starter, detail oriented and who can follow procedural guidelines
  • Has effective communication skills
  • Has good triage and conflict resolution skills
  • Experience with Salesforce.com
  • Good Proficiency in MS Office (excel, powerpoint, office etc)
  • Experience in a Software & Tech industry preferred.
  • Commitment to Excellence

    Many companies talk about it. Commvault delivers every day, to our customers AND to our employees. Commvault’s commitment to our employees is reflected in our total compensation and benefits package and career opportunities offering both personal and professional growth.

    We are an Equal Opportunity Employer

    Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

    and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

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