Conversational UX Designer
Yalo
Mumbai, Maharashtra
3d ago

Yalo

Hi! This is Yalo! We are on a mission to bring conversational commerce to the world...

Remember how it used to be to interact with businesses that knew and understood you, that could recommend exactly what you needed, and that with a simple message could get you what you wanted?

  • Yep... neither do we. That is why at Yalo we are marrying the scale of digital commerce with the personalization and simplicity of conversations to help companies delight their users.
  • We know that traditional SAAS companies focus on first world problems... we don't! Having started in Latin America, our roots are in Emerging Markets and therefore we care about bringing amazing experiences to a population that traditionally has been underserved, such as the small shop owner in Brazil that is ordering online for the first time.

    If you're looking for a place to make shit happen, learn fast, and impact emerging markets in a way that hasn't been done before, look no further.

    Come Join us in our mission of improving billions of lives through the power of conversational commerce!

    Role :

    Were looking for someone who is passionate about experiences to join our Conversational User Experience, the Design team! Being fluent in English is super important as well as being a self-starter who takes ownership of the projects.

    In other words, you are seen as a motivated, professional person who loves teamwork and is always on the lookout for innovative ideas and solutions and who, above all, is not afraid of change!

    You will own the whole user experience and UX Writing for our conversational chatbots, Make them talk!

    What are the activities and responsibilities of a UX Conversational Designer?

  • Proactively interact with the Customer from collecting the requirements, guiding the customer on the best user experience to incorporating feedbacks until the bot goes Live.
  • Taking ownership of the whole design process, from translating ideas into flowcharts & UI wireframes, presenting multiple feasible solutions to the Customers.
  • Write conversational scripts that are creative, human-centric, helpful & crisp which turn into messages for WhatsApp (or Facebook Messenger).
  • Work closely with the UX, Customer Success & Sales, Product, & Engineering team to integrate solutions within the committed timelines.
  • Actively involved in UX workshops, brainstorming sessions, providing UX critiques to deliver qualitative solutions to meet Customers Business objectives.
  • Improve the UX of Conversational journeys based on User Research & Metrics analysis.
  • Developing a growth mindset to constantly learn & experiment with the UX process.
  • Have a good understanding & passion to learn about the current state of AI technologies.
  • If you meet the next experience this is your role don't hesitate. We want you on the team! (Must have)

  • 1+ years of experience as a UX Designer, or even better if youre a Conversational UX designer, creating scalable end-to-end digital experiences.
  • Knowledge & enthusiasm for human-centric design
  • Basic experience creating journey maps, doing user research, user interviews, and usability testing.
  • Good verbal & written communications in English (read, write and speak) is a must, in Hindi & other Indian languages will be an added advantage.
  • A good balance of Creative & Analytical mindset to bring fresh ideas on the table
  • Experience in creative writing such as blogs / articles / conversational copies / documentation, etc that can woo us!
  • Basic understanding of the product / software lifecycle, working with multidisciplinary teams including product, research, engineering, quality assurance, customer success, sales, and marketing is good to have
  • If you have the next skills and experience it will be a super plus (Good to have)

  • An Online UX portfolio demonstrating your involvement in UX projects.
  • Familiarity with chatbots, voice-enabled devices, or other conversational channels like Google Assistant, Alexa, Siri, Cortana, etc.
  • Proficiency with tools such as Whimsical, Figma, Sketch, Miro for wireframing, prototyping & designing UI would win you brownie points.
  • Documentation skills that help with communication of your ideas and work contributions.
  • If you work as a UX Writer, Conversational UX Designer, Product Designer, Digital and inbound marketing, Copywriting, Content Strategy, or similar roles, you can change your role by applying.
  • What soft skills matter to us?

  • Passion for creating exceptional customer experiences through Conversational journeys.
  • Develop & demonstrate empathy and care for the end-users.
  • An innovative thinker with the ability to create creative solutions to solve users and business problems.
  • Data-driven mindset.
  • An open & collaborative mind to give and receive feedback.
  • Be a positive influence by collaborating and communicating with peers and other departments.
  • Be reliable, accountable or trustworthy as a Yalero
  • What do we offer?

  • Unlimited PTO policy
  • Competitive rewards on the market range
  • Fully Remote Company
  • Flexible time (driven by results)
  • Start-up environment
  • International teamwork
  • Insurance
  • Home Office Bonus
  • You and nothing else limit your career here
  • LI-Remote

    At Yalo, one of our core values is We Care. And because We Care about every single member of our team, we work every day to be a community of Yaleres where everybody can be the best version of themselves, and furthermore where we can celebrate our differences.

    We accept, support and promote diversity as one of the most important features of our culture. We are proud to say that we are a company that provides equal opportunities without regard to religion, gender, sexual orientation, gender identity, gender expression, age, physical attributes or different capacities.

    We all have the same objective : having the best team thats ever been seen, and for that to happen diversity is not only desirable but necessary.

    We are working to build a diverse and integrated team that reflects the world we want to live in. We want you to be part of our amazing community, bringing your unique point of view so that we can share it across the globe together!

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