Microland Limited
4d ago
source : Shine

Location : Bengaluru

Qualification : Graduate / Diploma

Perform SOP based MACD

Interpret different parameters used for monitoring and notify to L2


Create new users / extensions / agents

Monitor health status as defined in SOP

Monitor and report capacity breach status (such as license, ports, media resources etc.)

Network Management Tools

Create new users / agents / agent group / queues & fetch reports

Install management supervisor tool on end user devices

Real time call queue monitoring and report generation in a Call Centre environment.

Voice / Call Recording Solution

Fetch recorded voice .wav files

Install security service pack following SOP

Remote infrastructure management and use ticketing tools (Service Now, Remedy etc.)

  • Work with & manage platforms : Cisco UCCX, Cisco Call Manager, Cisco Unity Connection, Cisco IP Phones and Unified Clients, Cisco voice Gateways, CUBE, Cisco Modules T1 PRI, E1 PRI, FXS, FXO, E&M, BRI, etc.
  • Signaling Protocols MGCP, H323, Skinny, SIP

    Backup & Recovery

    Monitor application backup status

    Check disk space for backup

    Change backup tape, where needed

    Technical Skills

    a.Hardware, Network Components, Devices (F)

    b.PBX (F)

    c.Network Infrastructure and Tools (A)

    d.Voice / Call Recording Solution (A)

    e.Storage and Backup Administration (A)

    Behavioral Skills

    Email Communication, Presentation, PublicSpeaking (F)

    Interpersonal Skills, Nurturing Relationships (A)

    Customer Service Orientation, Business Appreciation (A)

    Proficiency Legend : (A) - Aware; (F) - Familiar; (P) - Proficient; (E) - Expert.

    Mobile Number

    Total Experience In Years

    LinkedIn URL

    I hereby declare and confirm that all the information provided by me as a part of this application is true and correct to the best of my knowledge.

    I understand that any information furnished hereby if found untrue or with any mala fide intentions would result in loss of my candidature and further processing of the application.,

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