Administrator
Microland Limited
Bangalore
4d ago
source : Shine

Location : Bengaluru

Qualification : Graduate / Diploma

Perform SOP based MACD

Interpret different parameters used for monitoring and notify to L2

PBX / IPT

Create new users / extensions / agents

Monitor health status as defined in SOP

Monitor and report capacity breach status (such as license, ports, media resources etc.)

Network Management Tools

Create new users / agents / agent group / queues & fetch reports

Install management supervisor tool on end user devices

Real time call queue monitoring and report generation in a Call Centre environment.

Voice / Call Recording Solution

Fetch recorded voice .wav files

Install security service pack following SOP

Remote infrastructure management and use ticketing tools (Service Now, Remedy etc.)

  • Work with & manage platforms : Cisco UCCX, Cisco Call Manager, Cisco Unity Connection, Cisco IP Phones and Unified Clients, Cisco voice Gateways, CUBE, Cisco Modules T1 PRI, E1 PRI, FXS, FXO, E&M, BRI, etc.
  • Signaling Protocols MGCP, H323, Skinny, SIP

    Backup & Recovery

    Monitor application backup status

    Check disk space for backup

    Change backup tape, where needed

    Technical Skills

    a.Hardware, Network Components, Devices (F)

    b.PBX (F)

    c.Network Infrastructure and Tools (A)

    d.Voice / Call Recording Solution (A)

    e.Storage and Backup Administration (A)

    Behavioral Skills

    Email Communication, Presentation, PublicSpeaking (F)

    Interpersonal Skills, Nurturing Relationships (A)

    Customer Service Orientation, Business Appreciation (A)

    Proficiency Legend : (A) - Aware; (F) - Familiar; (P) - Proficient; (E) - Expert.

    Mobile Number

    Total Experience In Years

    LinkedIn URL

    I hereby declare and confirm that all the information provided by me as a part of this application is true and correct to the best of my knowledge.

    I understand that any information furnished hereby if found untrue or with any mala fide intentions would result in loss of my candidature and further processing of the application.,

    Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form