Calderys - Technical Service Manager
Nagpur, India
1d ago

The Company

The world leader in mineral-based specialty solutions for industry, with over 16,000 employees and over 200 sites worldwide, Imerys delivers high value-added, functional solutions to diversified set of industrial sectors, from processing industries to consumer goods.

The Group draws on its knowledge of applications, technological expertise and its material science know-how to deliver solutions based on beneficiation of its mineral resources, synthetic minerals and formulations.

These contribute essential properties to customers’ products and performance, including refractoriness, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and repellency.

Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.

The Position

Calderys - Technical Service Manager

Job Summary

Job responsibilities :

Articulate costs structure and key capacity requirements for industrial / process initiatives aiming at enabling the Product roadmap proposed by Marketing

Assess profitability of key production circuits and assets. Propose Profit optimization actions

Alongside Marketing : assess product rationalization opportunities to drive profitable growth or optimize profit pool

Ensure efficient sharing of information between Operations and Segments within the BA and across BAs on critical issues for Product growth and profitability : new product development, Capex, Quality, Regulatory

Conduct financial, product, market, operational research / analysis to support Business Planning function

Play a key role in translating mine / plant balance issues in business opportunities and risks

Support sourcing strategy for the Product in coordination with Purchasing

Responsible for regulatory watch and for maintaining all documentation related to the Product

Technical sales :

Participate in key clients' discussions for technical sales and lead full process for those large accounts / opportunities (opportunities identification, trial management, qualification process) and measure success of opportunities pursued

Potentially act as technical director for selected Global key accounts to define technical strategy with the customer and coordinate all technical efforts

Customer Innovation :

Lead technical sales team (including but not limited to motivation, providing directions, regular feedback, conflict management)

Analyze performance of developments and identify and implement improvements

Management of significant customer quality issues :

Directly manage issues with large accounts if necessary (customer interaction, solutions identification and implementation)

Monitor occurrence of significant quality issues and develop and implement corrective plans if necessary

Team Management :

Provide daily direction and communication to employees so that duties are performed in a timely, efficient and knowledgeable manner

Manage a team of Technical Service people in terms of recruitment, training, allocation, discipline, performance and career development and day-to-day operations

Ensure application of "best practice" Technical Service practices and processes

Education and Experience requirements :

B.Tech / Ceramic / Chemical / Metallurgy.

Minimum 15 years’ with experience in refractory marketing for steel plants / Application of refractories in steel plants, specially in Steel making area.

Knowledge of Steel making process.

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