Principle Associate
Eurofins
Bengaluru, IN
5d ago

Job Description

TITLE : Principal Infrastructure Engineer

REPORTING TO : CoC WSM Team Manager

GEOGRAPHICAL

REPORTING LOCATION : India

WORKING LOCATION Bangalore

SUMMARY OF ROLE AND OBJECTIVES :

Following ITIL methodology, and utilising the existing Eurofins Policies, the mission of the position Technical Architect’ is to :

  • Microsoft Intune operations and support.
  • ROLE & OBJECTIVES :

    SME / L3 roles and responsibilities - Experience 10+ years of IT with 5+ years in Intune operations

  • Responsible for architecture, design, installation / implementation and configuration of Profiles / policies. Major role includes providing Solutions, Implementation, configuration and troubleshooting of various platforms.
  • Deployment of other Microsoft cloud technologies such as Azure AD, RMS, SSO, MFA.
  • Coordinate project activities across customer, vendor and teams (Cloud, Server, Network etc).
  • Standardisation of service development and lifecycle management project activities.
  • Explaining plans agreed with managers to designers and developers.
  • Identifying the hardware and software that will be needed.
  • Organising the workloads of the technical teams in the most efficient way.
  • Monitoring progress of the project and ensuring it’s completed on time.
  • Reporting progress back to managers or clients.
  • Advising and suggesting future IT developments to managers or clients.
  • Production of Low-Level Design Documents for multiple workplace services.
  • Creating technical Documentation for new or existing services and Report creation.
  • Planning for Disaster Recovery & High Availability systems.
  • Work with customers to architect modern Desktop / Device management solutions using Windows 10 / Android / iOS with Intune
  • End-Points Life cycle management like feature update, upgrades etc.
  • Assisting in design and implementation of the IT infrastructure, troubleshooting and provide solutions for problems and conflicts.
  • Drive Service Acceptance into Business as usual as Operations Support.
  • Support performance and functional testing of workplace services.
  • Application Delivery infrastructure design and deployment for Windows 10, Android, iOS.
  • Maintain an awareness of current developments in Digital Workplace and conduct research and development of new technologies.
  • Provide advice, both reactively and pro-actively, to customers, projects and colleagues.
  • Analyzing existing IT infrastructure to compare with best practices and Market standards.
  • Advising on service solution.
  • Presenting the solution to customer (service demo, service offering).
  • Coordinating service set up in the customer environment.
  • L 2 responsibilities - Experience 7+ years of IT with 3+ years in Intune operations

  • Enterprise device provisioning, management, configuration, life-cycle management.
  • Expertise in Windows 10 Deployment Rings and application management to ensure software updates are implemented network-wide in a timely manner.
  • Creation of provisioning profiles, configurations & security profiles and deployment to managed client devices.
  • Expertise in troubleshooting issues reported by the end user. These issues could be software related, such as identifying malware, or can be related to malfunctioning hardware.
  • This requires an extensive knowledge of popular operating systems and software.

  • Configuration of Windows AutoPilot, deployment of OS upgrades and application along with MDM, MAM, MCM policies
  • Manage, maintain, support, troubleshoot and optimize mobile solution presently in place while making suggestions and adjustments to future needs.
  • Understanding of SSO and MFA technologies for SaaS applications.
  • Understanding of Azure AD Connect and Azure AD directory service for managing cloud identity.
  • Application onboarding, provisioning & deployment via Intune platform. Good knowledge on application packaging and MSI technologies
  • Supporting Proof of Concept for new services / technologies. Deliver all services following ITIL methodology for Service Creation, including the following :
  • o IT Service Card;
  • o Standard Operating Procedures / Work Instructions;
  • o Service Transition

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