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Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Key Responsibilities : 1 Provide day to day operational support for the Firewall Management Service2 Advance level knowledge of Fault Management like Identify and Classify Fault, Investigate and Diagnose Fault and Provide Fault resolution3 Should have very good knowledge of software patch management to manage the Firewall patch management cycle, patch testing and deployment of patches on timely basis4 Advance level knowledge of configure and troubleshooting Pulse secure VPN and load balancer
Technical Experience : 1 At least 4 - 9 years experience network security2 In-depth working experience in Cisco ASA, FortiGate and Juniper network firewalls3 In-depth working experience in managing VPN, Proxy, WAF and SSL VPN Devices4 In-depth working experience in managing Pulse secure Load balancer and VPN5 In-depth working experience in managing Aruba ClearPass6 Excellent knowledge of Advanced Networking and Network Protocols7 Experience in configuring and troubleshooting VLANs, STP,VTP,Trunking,HSRP,VRR
Professional Attributes : 1 Ability to work independently and as a member of a team2 Service Operations Delivery experience3 Flexible to work in 24x7 environment4 should have knowledge of SLAs OLAs and KPIs5 Team player who also works well independently self-motivated
Educational Qualification : Graduate
15 years of full time education