Tech Mahindra hiring for Customer Service Associate
Responsibilities and Duties
Answer calls / chat / emails professionally to provide information about products and services, take / cancel orders or obtain details of complaints.
Keep records of customer interactions, transactions, details of inquiries, complaints and comments as well as actions taken.
Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Skills Required :
Basic computer knowledge.
Good communication skills.
Active listening ability along with active problem-solving skills.
Fresher and Experienced both can apply.
Job Location : Chandigarh Salary Offered : 1.42 LPA (Final salary will depend on the interview)Job Role : Customer Service Associate
Hiring Process : Telephonic Interview Required Experience and Qualifications
Graduation : Any Degree( Required )
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