RESPONSIBILITIES
Maintains full project ownership in delivering (but not limited to) mid to high-complexity custom market research projects with a project duration typically between 24 hours to one month
Manages stakeholder expectations and delivers the highest level of service in an ever-changing, fast turnaround environment
Builds an effective, professional working relationship with our clients, providing them guidance and advice where appropriate as it relates to Dynata’s products and services
Ensures project task activities are completed through personal production, internal support teams (such as Survey Programming and Sales), and vendors (such as translators, etc.)
Tasks may include : Testing online survey linksSamplingSetting-up and monitoring reports to evaluate key project metricsEnsuring quality measures are followedUpdating clients regularly on project progressEnsuring key project performance metrics such as project profitability meet or exceed established guidelines
Proactively anticipates, troubleshoots, overcomes, and / or escalates project challenges in a timely manner
Effectively communicates both as an individual and as part of a client-facing project team
Ensures survey quality using current market research methodologies
Other duties as assigned
SKILLS AND ATTRIBUTES
Is able to communicate clearly and effectively at all levels
Adept with technology and tools
Ability to manage multiple priorities and trouble shoot a range of issues in high-pressure situations
Pursues his or her work with energy, drive, and a need to finish
Learns quickly and independently in the context of an activity; seeks opportunities to extend and deepen learning
Effectively copes with change and shifts gears comfortably
Always strives to deliver results by being solution oriented and a team player
Identifies issues, leads troubleshooting endeavors, and escalates when efforts have been exhausted
Can clearly and effectively communicate project metrics, timelines, and other details pertaining to hand offs to colleagues
EDUCATION AND EXPERIENCE
Account or Project Management experience is beneficial
Experience in market research strongly desired
Experience in a customer service environment desired
Post-secondary education preferred
Dynata is one of the world’s leading single providers of first-party data contributed by people who opt-in to member-based panels that the company manages and maintains.
With a reach that encompasses 60+ million people globally and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data.
The company has built innovative data services and solutions around this core asset to bring the voice of the individual to the entire marketing spectrum, from market research to marketing and advertising.
Dynata serves nearly 6,000 market research agencies, media and advertising agencies, consulting & investment firms and healthcare and corporate customers in the Americas, Europe, and Asia-Pacific.
Dynata is an equal employment and affirmative action employer OE / Minority / Female / Veteran / Disabled / Sexual Orientation / Gender Identity
