Reporting Automation Specialist
ChargePoint, Inc.
Gurgaon, India
4d ago

About Us

With electric vehicles (EVs) expected to be nearly 20% of new vehicle sales by 2025 across North America and Europe, electric mobility is becoming a reality.

ChargePoint is at the center of this revolution, powering the world’s leading EV charging network and most complete set of hardware, software and mobile solutions for every EV charging need.

We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a reality globally.

Recently listed on the NYSE (CHPT) and supported by $660 million since inception from investors including Daimler, Siemens, Linse Capital, Rho Capital Partners, BMW i Ventures and Braemar Energy Ventures, ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and a trillion-dollar market.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

Reports To

Manger, Customer Support Business Analytics

What You Will Bring to ChargePoint

  • Craft actionable analysis based on business needs and present in a digestible format for internal and external audiences
  • Interact with stake holders to provide and process information in response to inquiries, concerns, and requests related to ChargePoint data & Support Reporting
  • Maintaining, troubleshooting, and building automation scripts in PHP, SQL or Python
  • Collect requirements for technical solutions and execute within scope
  • Offer alternative solutions where appropriate with the objective of protecting ChargePoint business objectives
  • Research required information using available resources
  • Organize ideas and communicate oral / written messages appropriate to audience and situation
  • Stay current with system information, changes, and updates
  • Other duties as assigned
  • Skills and Knowledge Qualifications

  • Professional written and phone etiquette
  • Strong technical troubleshooting capabilities
  • Ability to communicate clearly and accurately both verbally and in writing (emphasis on technical writing)
  • Demonstrated proficiency in typing and grammar
  • Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures
  • Focuses and guides self in accomplishing work objectives
  • Acquires, and maintains the technical / professional expertise required to do the job effectively and to create effective customer solutions
  • Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks;
  • self-imposing standards of excellence rather than having standards imposed

  • Intermediate MS Excel & PowerPoint skills
  • Ability to leverage API’s, PHP & MySQL in web coding
  • Linux OS & line command interface
  • Experience visualizing / presenting data for stakeholders using : Tableau (example geographic data analysis overlays)
  • Knowledge of advanced statistical techniques and data science concepts (regression, machine learning, properties of distributions, statistical tests and proper usage, etc.
  • and experience with applications.

  • Ability to leverage Python in web coding and automation tasks
  • Ability to write stable, scalable, supportable code to specified requirements
  • Understanding of git to properly store and maintain code
  • Education and Experience

  • High School Diploma or GED Required
  • 4 year degree in technical discipline Preferred
  • Minimum of 2 years in a customer service or technical support environment required
  • Experience generating reporting & troubleshooting reporting issues
  • Familiarity with Call center reporting and KPIs
  • Familiarity with Support Center ticket handling best practices & standard processes
  • Familiarity with CPE Management system diagnostics and datasets
  • Working understanding of CP NOS API is beneficial
  • Experience coding in SQL, Python & PHP is Required
  • Experience in Tableau
  • Experience in REST APIs is Preferred
  • Familiarity with Python Flask is Preferred
  • Familiarity with ChargePoint Dark Station, RMA and other ChargePoint Support Reporting is beneficial
  • Strong understanding of data sets available through ChargePoint NOS & ZenDesk is beneficial
  • Experience with Sales Force is beneficial
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