With electric vehicles (EVs) expected to be nearly 20% of new vehicle sales by 2025 across North America and Europe, electric mobility is becoming a reality.
ChargePoint is at the center of this revolution, powering the world’s leading EV charging network and most complete set of hardware, software and mobile solutions for every EV charging need.
We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a reality globally.
Recently listed on the NYSE (CHPT) and supported by $660 million since inception from investors including Daimler, Siemens, Linse Capital, Rho Capital Partners, BMW i Ventures and Braemar Energy Ventures, ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and a trillion-dollar market.
Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.
Manger, Customer Support Business Analytics
What You Will Bring to ChargePoint
Craft actionable analysis based on business needs and present in a digestible format for internal and external audiences
Interact with stake holders to provide and process information in response to inquiries, concerns, and requests related to ChargePoint data & Support Reporting
Maintaining, troubleshooting, and building automation scripts in PHP, SQL or Python
Collect requirements for technical solutions and execute within scope
Offer alternative solutions where appropriate with the objective of protecting ChargePoint business objectives
Research required information using available resources
Organize ideas and communicate oral / written messages appropriate to audience and situation
Stay current with system information, changes, and updates
Other duties as assigned
Skills and Knowledge Qualifications
Professional written and phone etiquette
Strong technical troubleshooting capabilities
Ability to communicate clearly and accurately both verbally and in writing (emphasis on technical writing)
Demonstrated proficiency in typing and grammar
Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures
Focuses and guides self in accomplishing work objectives
Acquires, and maintains the technical / professional expertise required to do the job effectively and to create effective customer solutions
Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks;
self-imposing standards of excellence rather than having standards imposed
Intermediate MS Excel & PowerPoint skills
Ability to leverage API’s, PHP & MySQL in web coding
Linux OS & line command interface
Experience visualizing / presenting data for stakeholders using : Tableau (example geographic data analysis overlays)
Knowledge of advanced statistical techniques and data science concepts (regression, machine learning, properties of distributions, statistical tests and proper usage, etc.
and experience with applications.
Ability to leverage Python in web coding and automation tasks
Ability to write stable, scalable, supportable code to specified requirements
Understanding of git to properly store and maintain code
Education and Experience
High School Diploma or GED Required
4 year degree in technical discipline Preferred
Minimum of 2 years in a customer service or technical support environment required
Experience generating reporting & troubleshooting reporting issues
Familiarity with Call center reporting and KPIs
Familiarity with Support Center ticket handling best practices & standard processes
Familiarity with CPE Management system diagnostics and datasets
Working understanding of CP NOS API is beneficial
Experience coding in SQL, Python & PHP is Required
Experience in Tableau
Experience in REST APIs is Preferred
Familiarity with Python Flask is Preferred
Familiarity with ChargePoint Dark Station, RMA and other ChargePoint Support Reporting is beneficial
Strong understanding of data sets available through ChargePoint NOS & ZenDesk is beneficial
Experience with Sales Force is beneficial