Partner Support Specialist
CX Customer Experience
Noida, Uttar Pradesh, India
6d ago

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups.

While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

The Partner Support Team primarily work on the partner onboarding in the Nokia ecosystem and once onboarded then this team becomes the main support interface for Nokia enterprise partners.

The Partner Support Specialist acts as a Nokia representative to support and resolve partner queries as per global Partner program directives.

Also the team remains main support to partner sales team for administrative tasks.

What you will learn and contribute to

As part of our team, you will act as a prime interface towards external partners and internally towards partner sales team for support.You will :

  • Providing first level contact and convey resolutions to partner’s / sales team queries.
  • Managing emails, inbound and outbound calls in a timely manner
  • Following helpdesk scripts and processes when handling different topics
  • Identifying partners’ needs, clarify information, research every issue and providing solutions
  • Properly escalating unresolved queries to the next level of support
  • Tracking, routing and redirecting problems to correct resources
  • Ensure proper recording, documentation and closure
  • Preserve and grow knowledge of help desk procedures, products and services
  • Your skills and experience

    Fast learner with advanced troubleshooting skills and ability to multitask, set priorities and manage time effectively. Readiness to work in global environment

  • Self-motivated to take accountability of defined tasks & deliverables, Deliver work with minimum supervision
  • Strong phone and verbal communication etiquettes, skills along with active listening
  • Proficiency in English is must. Conversant knowledge of other languages will be preferred
  • You have :

  • Adaptability to Global working environment with multi-cultural personalities in different time zones
  • Proficiency in MS Excel with acumen of Analytics & reporting tools and software’s
  • Familiarity with CRM systems and practices, Salesforce Preferred
  • Working in helpdesk / support / customer interface role or environment
  • It would be nice if you also had :

  • Partner service orientation
  • Familiarity in Sales Channel, Sales Process and Sales operations will be preferred
  • What we offer

    Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

    Nokia is committed to inclusion and is an equal opportunity employer

    Nokia has received the following recognitions for its commitment to inclusion & equality :

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation
  • At Nokia, we act inclusively and respect the uniqueness of people.

    Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

    We are committed to a culture of inclusion built upon our core value of respect.

    Join us and be part of a company where you will feel included and empowered to succeed.

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