Management Trainee - LDT
Genpact
Gurugram, India
2d ago

Responsibilities

  • Interact with Clients for understanding Key business Priorities and Opportunity identification. Needs Excellent Client Communication Skills
  • Direct the identification of gaps and Transformation improvements in the various processes
  • Develop and Execute Key Process Excellence, Automation & Digital Transformational Project Roadmaps for the aligned businesses to deliver contractual / non contractual productivity, customer experience and other P&L impacts, as agreed with the business
  • Lead Black Belt Level High Impact Projects Lean Six Sigma, Automation, Transformation
  • Coach & mentor Green Belt & Lean Projects Process Standardization, Metric Movement, Automation, Transformation Projects
  • Provide innovative leadership driving quality performance, automation projects
  • Ensure the use of problem solving and root cause analysis where necessary
  • Lead Value stream Mapping and Problem Solving & Ideation Workouts with the aligned businesses
  • Monitor & audit the deployed processes for effectiveness & efficiency
  • Responsible for leading Process & Digital Ideation events and setting up Visual Management of dashboards & metrics
  • Responsible for generating business impact for the clients using the CI methodologies and frameworks
  • Be the cultural change agent, Drive robust governance with stakeholders & Risk Assessments
  • Collaborate with various departments, offshore / onshore support personnel, and vendors to meet business needs
  • Ability to demonstrate outstanding interpersonal and communication skills with the ability to communicate across various levels of associates within a highly matrixed organization
  • Validated ability to work efficiently in a team setting as well as independently
  • Qualifications we seek in you!

    Minimum qualifications

  • Excellent Project Management experience Designing and driving small to large scale improvement & transformation projects
  • Excellent Problem Solving & Analytical bent of mindset
  • Lean & Green Belt Trained, Tested, Certified
  • Good knowledge on Automation + Robotics + Other digital technologies
  • Technology / Digital / Automation awareness - Ability to come up with creative solutions to address customer needs
  • Ability to engage effectively with Senior Leadership, Customers and people from all levels of the organization good Communication Skills
  • Ability to work independently with a sense of urgency
  • Critical thinking & accountability
  • Good Leadership, consultative & partnering skills required
  • Openness to new ideas and diverse cultures
  • Relevant experience in the design, implementation, and administration of Digital transformation projects
  • Preferred Qualifications / Skills

  • Domain SME Preferred Contact Centre Operations - Good Customer Service / Collections Operations background would be an advantage
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