Service Desk Specialist
Helius
Bengaluru
6d ago

Introduction :

We are looking for a high quality candidate to join our critical project The role requires someone with extensive business knowledge, analytical and relationship skills, strategic mindset and programme management discipline to help drive the build-out of the function as well as support the broader department and organisation objectives.

This is a challenging role requiring the successful individual to partner, coordinate and drives progress across global teams and different business areas as well as partner closely with key stakeholders and colleagues around the firm.

This also presents an excellent opportunity to join a market leading organisation and business area and play an active part in driving the long-term development of the function in an area that is key to the future success of the financial services sector and at the heart of industry development and regulatory focus.

What we’re looking for :

ob Description :

Troubleshoots routine 1st tier incidents such as access rights management issues, software applications errors, hardware failures and questions related to email, collaborative tools and websites, etc.

Responds to IT related requests for information via phone, email and collaborative tools. Assigns incident and user requests to IT staff based on criticality using IT Service Management tools.

Determines priority of service requests with guidance and accurately records them based on impact and urgency. Collaborates with IT staff on issue resolutions and escalates service requests to appropriate IT groups or individuals as required.

Adds updated and removes obsolete documents and information stored in the IT Knowledge Management System. Participates in IT meetings and group discussions related to service requests and active projects.

Supports major modifications to the global IT infrastructure and software environment as required. Performs other duties as required.

Minimum Qualifications :

  • 1-3 years of experience
  • Good interpersonal and customer relations skills
  • Proficiency in written and verbal communications
  • Good organizational skills
  • Use of problem solving techniques and systems analysis
  • Experience with IT Service Management tools
  • Requires practical knowledge of IT related hardware, Microsoft Office and Microsoft Windows operating systems
  • Experience supporting wireless and wired networks and there inter-operation with computer systems
  • Availability to work on-call at least one weekend per month
  • Preferred Qualifications :

  • Associates degree in Computer Science
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