Process Associate
Genpact
Gurgaon, India
11d ago

Gurgaon, India

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands and we have fun doing it.

Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it.

Come, transform with us.

Inviting applications for the role of PA, Customer Service

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and / or improvement Active user of Internet and online applications.

Respond to customer inquiries and problem escalations

Provide support for data collection to enable Recovery of the account for end user.

Maintain a thorough understanding of client process and policies

Reproduce customer issues and escalate product bugs

Provide excellent customer service to our customers

Responsible to demonstrate capacity for critical thinking and analysis.

Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment

Candidate should be comfortable with 24*7 shift timings.

Freshers are eligible

Any graduate degree or equivalent with a strong academic record

Previous experience in a customer service role chat / email / voice

Effective probing skills and analyzing / understanding skills

Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent

Must be able to work on a flexible schedule (including weekend shift )

Strong attention to detail.

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

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Transformation Happens Here

At Genpact, we seamlessly blend digital transformation with human experience, innovation and curiosity. We are a leader in providing artificial intelligence capabilities to enterprises.

And we are accelerating digital transformation across industries through our products and consulting, powered by Genpact Cora.

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