ServiceDesk Incident and Request first responders :
1.Respond to all cases within 15 minutes with anacknowledgment back to the raised user that states their case has been receivedby the Service Desk and is currently being reviewed.
This includescreating Service Desk tickets when requests for service is received via aService Desk support line.
2.Vet the case to determine first level of escalation(Tier 1, Tier 2 , IT Service Operations). If Tier 1 orself-assign anything on the scope of support.
3. System Monitoring : Conduct a health check ofall systems being monitored by PRTG every 15 minutes during their regular shiftand initiate the escalation of critical system incidents and / or outages.
ShiftTimings : RotationalShifts.
Certification : A+ and N+ are added advantage for this position.
Job title IT Service Desk AnalystCareer path Corporate ServicesSummary To assist the global IT Service... Reporting to EMEA Service Desk ManagerEssential Duties and Responsibilities Acknowledge receipt of all...
This includescreating Service Desk tickets when requests for service is received via aService Desk support line.2.Vet the case to determine first level of escalation(Tier 1, Tier 2 , IT Service...
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Receive and record technical and or application support calls from end usersRecord incident resolutions in the IT Help Desk tool.Manage service requests, software installations, new computer...
This includescreating Service Desk tickets when requests for service is received via aService Desk support line.2.Vet the case to determine first level of escalation(Tier 1, Tier 2 , IT Service...
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Job Description. Roles & Responsibilities Help Desk 1)Guide users as per documented procedure 2)Password handling, account reset, email Dos' and Donts, handling customer personal information...
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Acknowledge receipt of all user tickets within defined Service Level Agreements (SLAs). Maintain defined... Perform troubleshooting steps in order to resolve incidents raisedwith the Service Desk. Work with...
Acknowledge receipt of all user tickets within defined Service Level Agreements (SLAs). Maintain defined... Perform troubleshooting steps in order to resolve incidents raisedwith the Service Desk. Work with...