IT Service desk Analyst
Gp Strategies
Chennai, India
5d ago

ServiceDesk Incident and Request first responders :

1.Respond to all cases within 15 minutes with anacknowledgment back to the raised user that states their case has been receivedby the Service Desk and is currently being reviewed.

This includescreating Service Desk tickets when requests for service is received via aService Desk support line.

2.Vet the case to determine first level of escalation(Tier 1, Tier 2 , IT Service Operations). If Tier 1 orself-assign anything on the scope of support.

3. System Monitoring : Conduct a health check ofall systems being monitored by PRTG every 15 minutes during their regular shiftand initiate the escalation of critical system incidents and / or outages.

ShiftTimings : RotationalShifts.

Certification : A+ and N+ are added advantage for this position.

Report this job

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.

My Email
By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
Application form