2234 -Support Consultant
Allscripts
Pune, Maharashtra, India
2d ago

Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes.

Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

  • We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age;
  • nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.

    Job Summary

    Provides Interface Application Support to customers via the ServiceNow portal, telephone, and / or Internet (e.g. chat, email).

    This is a client-facing role. Assesses the nature of product or service issues and resolves support problems through independent judgment and advanced troubleshooting skills.

    Mandatory (must have) Skills :

  • Strong team player collaborates well with others in multiple time zones; ability to share knowledge with team members
  • Excellent organizational, communication, interpersonal, and time-management skills with the ability to multi-task and prioritize own work
  • Good analytical and problem-solving skills.
  • Basic Windows clustering & SQL Troubleshooting experience
  • Preferred Skills :

  • Experience in reading and manipulating HL7 and XML.
  • Hands-on experience working with HL7 Message types including but not limited to ADT, SIU, DFT, ORU, VXU, MDM, ORM
  • Familiarity with SQL (SELECT, UPDATE, DELETE, INSERT statements)
  • Knowledge of ConnectR, Mirth , CorePoint, Cloverleaf, or Rhapsody Interface Engines would be an added advantage
  • Experience working with any US Electronic Health Records Application vendors and / or Lab on connectivity projects
  • Required Experience : 3 - 5 years of relevant work experience.

    Working Arrangements : US Timezone Shifts

    Job Responsibilities :

  • Provide day-to-day support via an internal support ticket system tool. The candidate will be responsible for understating and fulfilling requirements based on SLA and the priority of tickets.
  • Design, Develop, Test, Deploy and Support HL7 Integrations on Enterprise-level Interface applications
  • Interact with customers via ServiceNow portal, Live Calls, Email, or Chat on the resolution of any interface-related update, fix, or implementation to ensure a satisfactory outcome for the client.
  • Maintain high quality of delivery, provide regular updates to the customer, client leadership, and product team; Ensure all configuration, testing, and client communications are detailed in the appropriate ServiceNow case.
  • Communicate with the product support management to improve on a current design or to identify possible problems with the design;
  • Constantly learn, enhance skills and identify opportunities for process improvement leveraging a deep understanding of assigned work

  • Stay abreast of current technology in products, design changes, and new products offered
  • Allscripts is proud to be an equal opportunity workplace dedicated to pursing and hiring a diverse and inclusive workforce.

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