About us We’re a diverse group of innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments.
More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
Within ION Analytics we help clients find advantage in a world of information overload and fragmented systems. Our business information solutions blend expert journalism and analytics with data to help banks, advisors, investors, law firms and corporations find opportunities in markets ranging from equities and fixed income to infrastructure and private equity.
On our platform clients can break through silos to originate opportunities, find buyers, and use resources efficiently, and our advanced workflow automation tools cut through the noise to deliver personalized, targeted information that saves time and effort, and drives better decisions.
With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.At ION, we offer careers that provide many opportunities : To invent.
To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before.
Imagine what you can do and experience. This is where you can do your best work.Learn more at . Role Description This position will be responsible for managing a diverse set of operational and product support responsibilities, collaborating across numerous teams and systems, and providing internal and external stakeholders with a best-in-class customer experience.
Responsibilities Corporates Client Services is expanding its workforce to cover product and technical support services for several products within the Corporates portfolio.
This includes providing front-line support, customer experience management, triage and investigation into issues, knowledge and service-service content, as well as engaging in a continuous service improvement program.
The Client Support team provides excellence in customer satisfaction through high quality communication, deliverables, and investments service capabilities to enhance and scale services to our customers.
Required Experience, Skills and Qualifications customer complaint resolutionhelp desk supportresponding to technical questionsroot cause analysisservice improvementtriagetroubleshooting technical issues