Analyst-Application Hosting Operations
Accenture
Mumbai, India
6d ago

Job Description

Skill required : Application Hosting Operations - Automation in Application Maintenance

Designation : Analyst

Job Location : Mumbai

Qualifications : BE

Years of Experience : 3-5 years

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.

We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers.

With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.

Visit us at www.accenture.com

What would you do?

You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations.

The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results.

We work closely with the sales, offering and delivery teams to identify and build innovative solutions.

The Application Hosting Operations team enables customer success by offering managing hosting services (Infrastructure & Platform), dynamic data centers, expansion of existing services, product support, supplier management, and application operations.

Infrastructure Services (IS) AHO continuously works to extend TFO hosting and services portfolios with high value services, such as virtual machine, database, web, and desktop hosting with on demand virtualized servers and networking services.

AHO’s ability to differentiate and scale client requirements into multiple solution options propels client success and productivity into the future.

The team leverages the Automation in Application Maintenance methodology to drive automation implementation in AM projects including implementation of automation for reducing ticket-based effort and non-ticket based effort, designing, assembling and implementing an automation solution involving a combination of AI, RPA, custom bots for automated ticket resolution, assisted ticket resolution, ticket analytics, automated monitoring, preventive monitoring, predictive monitoring, self-healing, and automated service management and reporting.

Roles and Responsibilities

  • In this role, you are required to analyze and solve lower-complexity problems
  • Your day to day interaction is with peers within Accenture before updating supervisors
  • You may have limited exposure with clients and / or Accenture management
  • You will be given moderate level instructions on daily work tasks and detailed instructions on new assignments
  • You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
  • You will be expected to constantly be on the lookout for ways to enhance value for your respective stakeholders / clients
  • The decisions you make impact your work and may impact the work of others
  • You will be an individual contributor as a part of a team, with a focused scope of work.
  • What are we looking for?

    We are looking for individuals who have the following skillset :

  • Automation in Application Maintenance
  • Good communication skills
  • Important Notice

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    fc.check accenture.com immediately.

    Equal Employment Opportunity Statement

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