As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.
Be part of a winning team that leads the way in Enterprise Information Management.
The Lead cloud systems engineer is primary source for Infrastructure support of all commercial environments for any day to day operations issues, and for the upcoming projects / setups.
On any given work day he / she may be responsible for all, or any subset of Systems, Hardware and Platforms, ensuring proper prioritization of activities and coordination / communication of these activities with management, next tier support organizations, including Engineering and their respective peers.
He / she will provide continuous support, escalating any proactive events to prevent client impacting.
You are great at :
Build Virtual Machines & Physical Machines per Standard setups
Systems performance tuning and Administration
Migrations, Upgrades and Patching the Systems and their Firmware
Participate in Change management meetings, Readiness Reviews, Engineering / Comm Ops meetings, etc. as required to fulfill team responsibilities.
Fulfillment of team responsibilities may require, from time to time, working outside of normally scheduled shift time in order to complete projects, maintenance and / or meet business commitments.
Working cross functionally with the NOC (Tier I), Engineering and Deployment teams is critically important for the success of the larger organization.
Fully support the Change Management, Release Management, Problem Management and Ops PMO activities / projects.
Respond to Incident calls, joining conference bridges and MOC’s.
Proactively drive and troubleshooting issues.
Assist Tier 1, troubleshoot and perform supportive actions as requested by subject matter experts / Engineering.
Position needs to participate on scheduled Systems Maintenance activities during off hours / weekends, and Oncall rotation.
What it takes :
Education : B.S / B.E. in computer Science or equivalent.
Experience : 6-9 years of experience in Systems Administration and supporting Commercial environments.
Operating Systems : Advanced administrations skills on Redhat Linux, Windows, and Systems Performance tuning
Experience Working on : VMware, Netbackup, Citrix, F5 load balancers, DNS, Networking, systems performance tuning
Expertise on powershell scripting, shell scripting, Perl Scripting and Python scripting.
Knowledge of Incident, Change & Problem Management / ticketing systems (HP SM)
Desirable additional experience working on Storage Systems, San Switches, ESX Clusters
Good analyzing & communication skills, self-motivated and passionate
Systems Admin experience on Private Cloud infra setup and GPC & AWS infrastructure setups.
Experience in developing and Deploying Ansible playbooks by integrating with Linux administration modules
Familiarity with Infrastructure as Code
Ability to troubleshoot issues in high pressure situations, resolving problems in a timely manner and keeping stake holders involved / updated