The Amazon Vision Operations Center (AVOC) team is an initiative which partners with the Amazon Robotics team to remotely handle exceptions in the Amazon Robotic Fulfillment Centers in North America.
The TRON technology enables the human supervisory control of automated tasks. In the TRON system, a remote associate provides supervisory control when automated tasks fail for any reason.
This allows us to avoid falling into the 90 / 10 trap where a task can be 90% automated but requires 90% of the time for the last 10% of functionality.
Our strategy is to employ a human-as-sensor model and allow humans to perform just those portions of a task that require higher order cognitive ability.
AVOC team is seeking an experienced Training Manager to coordinate, execute and implement various Training programs used to train new hires and existing associates including leadership.
S / he will become an expert in AVOC processes, liaise with other site training managers, Operations Managers, Team Managers and global leaders to ensure training deliverable meet accuracy and throughput standards.
The Training Manager must have a passion for, relationship-building, as well as data efficiency and accuracy.
Become proficient in business processes
Schedule large-scale training initiatives, tracking training completion, and reporting out on training progress
Drive best practices for training delivery across all processes
React quickly and effectively to changing business needs and priorities
Support AVOC Knowledge Management goals and initiatives
Drive projects to improve Training effectiveness
Drive results in daily environment
Manage, coach, assess and develop the trainers and empower them to deliver at all levels
Foster the development and success of Trainers through all stages of the lifecycle of the employee
Partner with Leadership in interim and final evaluation of learner outcomes and performance to determine next steps
Collaborate with both local and global stakeholders to support learning programs and initiatives
Document and communicate success and impact to key stakeholders
Identify and implement continuous improvement strategies through collaboration with Content Development and Instructional Design teams
Provide reports and statistics on Specialty- Site- and Function-specific training performance against goals
Continually evaluate training solutions for quality, business impact, and scalability
Build & maintain a pipeline of training opportunities and provide regular forecasts
Define standard operation processes (SOP), deploy them at the site-level and pro-actively defining roadblocks, tracking progress, surfacing risks & executing mitigation strategies
Experience in training project management
Experience with project specification, forecasting, and reporting