IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and headquartered in Melbourne, Australia.
IDP’s core business lines include student placement to Australia, USA, UK, Canada, New Zealand and Ireland institutions, English-
language testing and training. IDP Education is the proud co-owner of IELTS which is the world’s leading English language testing system accepted by most countries and institutions globally.
We are setting out to be the world's leading platform and connected international student community through building tons of new products to put our customers at the heart of everything we do.
For over 45 years our global network of 93 offices has been helping students to achieve their goals through studying abroad.
By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities. For more than 2,000 employees in more than 50 countries, IDP Education is a specialist employer of choice in major cities across the globe.
If you share our passion in helping people to pursue their dreams through education and thrive in an innovative agile digital culture, then come and join us as we undergo our digital revolution.
Open position : Assistant Manager Australia (Client Relations) Location : Gurgaon, Haryana (South Asia Head Office of IDP) Reports to : Associate Director Australia (South Asia) Responsibilities : Assist in ensuring high quality pipeline management, event support and high levels of service to Australian clientsManage the overall training, delivery and tracking of destination related queries, processes and follow-
ups with branches across India and between clientsSupport mini events and client visits compliance and event feedback through effective coordination with Marketing and Sales Support teamsAnalyse destination trends, client visits and mini-
event feedback to mitigate challengesEnsure process adherence and compliance in all offices through bi-monthly calls and office visitsImprove all approval rates and client / student experience with IDPHelp to keep counsellors accountable to standard operating procedures for application preparation and submission to clients through audits on office basis to meet quality standardsProvide application content feedback to counsellors on a case by case basis or as neededDeliver training to offices on all key metrics related to Canada or on special projects as requiredRequirements : Detailed knowledge of Australia as a study destination is required Sound knowledge of Australia visa processing requirementsAbility to coordinate with multiple offices on a pre-
defined processExcellent English language - written and verbal - skillsBachelor’s degree required and Master’s degree preferred Excellent process mapping and documentation skillsCapacity to manage multiple competing deadlines and remain focused during peak admission timesAbility to work in a matrix environment and collaborate across levels Flexibility to travel extensively as and when requiredHighly effective relationship building and relationship management skillDemonstrated experience in event / visit coordination Analytical skills able to interpret and present data effectivelybMEenuXlyr6y02aKjNoogA