Job Description / Responsibilities :
Work together with Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Wish, Amazon, Groupon Goods, etc
Work with our customers to understand their problems, frustrations and roadblocks.
Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers.
Work with our product management and engineering teams to provide quantitative feedback of customer issues. Help drive product improvements to reduce customer frustration and friction.
There will be opportunity to work with a first class startup, learn business model and support development activities in future.
Key Skills : APIs
Location of Job : Noida
Salary : up to 40k
Desired profile of the candidate :
Excellent in Communication (English - both written and verbal)
Basic Knowledge on Application Support / Ticketing system
Must be aware of 24 / 7 work environment
Both sides cabs and meal will be provided
Basic / UG Qualification : B.Tech / BE - IT / Computer Science, BCAs