L2 Tech Support Engineer (2-5 yrs) Mumbai (DevOps)
3d ago
source : hirist.com

Job Description :

  • Provide technical assistance with computer / mobile hardware and role- specific software (Telephone / CRM)
  • Resolve issues for staff via google meet / phone
  • Log new accounts creation, bugs and enhancement requests
  • Perform hardware and software installations, configurations and updates as needed
  • Create and maintain SoPs for any new features / updates and drive usage
  • Provide introductory on- line & classroom training for new joinees
  • Resolve technical issues in a timely manner using available resources within the company as well as service partners
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