Job Title : IT Manager Consumer Tech UiM South Asia
Location : Bangalore / Mumbai
ABOUT UNILEVER :
Business Context and Main Purpose of the Job
HUL’s consumer tech team manages digital platforms for India’s largest brands like Lakme, Pond’s, Surf, Dove, Tresemme with millions of consumer interactions and thousands of orders every day.
We drive some of the most innovative projects in the world in fields like Direct2Consumer Tech, CX design, adtech, martech, beautytech, chatbot and Machine Learning.
We are looking for enterprising Managers who are passionate about shaping the this rapidly evolving consumer landscape in India and lead some pioneering industry redefining initiatives.
We are the winners of MarTech India 2021 Gold Trophy and multiple recognitions within Unilever and the magic is just getting started.
SCOPE OF JOB / Area of Responsibility*
South Asia- India
Functions / Sub Function
IT- Geography IT- Business partner for Marketing
Service Lines : Legacy and Heritage
Number of Vendors
Main Accountabilities
The Key role of the IT Manager is to partner and deliver key IT capabilities in marketing and consumer tech
Within area of responsibilities* , the IT Manager will :
BUSINESS PARTNERING
Manage Business requirements (demand) in line with Standard / Structured ways of working with business partners
Play the role of conscious keeper on all new / existing changes in his / her area of responsibility
Drive business benefits / value realization on all key IT projects and changes as envisaged in business case
TECHNOLOGY & DELIVERY
Undertake activation and management activities for direct2consumer platform including design, development, Devops and business partnering
Lead a team of Tech vendors and consultants to convert the brand requirements into tech reality
Look for apps, SaaS platforms, partners and plugins to enhance the performance of platforms
Define, manage and drive continuous improvement of IT budget & costs for area of responsibility
Work with local platform partners for ensuring key technical KPIs, upgrade agendas landing with no loss to business uptime
Share and implement best practices across Unilever countries in his / area of responsibility
Direct Reports
Unilever : 2 WL1 (Executives / Asst. Manager)
Key Interfaces
Vendor : 6-8 consultants
Within area of responsibility :
Tech Vendors and Service Providers
Global Consumer Technology team
Critical success Factors for the Job
KPIs
Good engagement with business teams on IT delivery within area of responsibility
Drive and Deliver business benefit through effective Value realization mechanism
Drive Demand management in a structured manner
Create and Drive strategic Initiatives and delivering key business imperatives
Successful delivery of full scope of IT Services within his / her area of responsibility
Successful delivery of IT Innovation within area of responsibility
Effective ways of working with tech vendors and platform teams
Positive vendor partnerships within area of responsibility
Essential : Desirable :
Desirable :
