IT Manager Consumer Tech – UiM South Asia
Bangalore Centre
4d ago

Job Title : IT Manager Consumer Tech UiM South Asia

Location : Bangalore / Mumbai


Business Context and Main Purpose of the Job

HUL’s consumer tech team manages digital platforms for India’s largest brands like Lakme, Pond’s, Surf, Dove, Tresemme with millions of consumer interactions and thousands of orders every day.

We drive some of the most innovative projects in the world in fields like Direct2Consumer Tech, CX design, adtech, martech, beautytech, chatbot and Machine Learning.

We are looking for enterprising Managers who are passionate about shaping the this rapidly evolving consumer landscape in India and lead some pioneering industry redefining initiatives.

We are the winners of MarTech India 2021 Gold Trophy and multiple recognitions within Unilever and the magic is just getting started.

SCOPE OF JOB / Area of Responsibility*

South Asia- India

Functions / Sub Function

IT- Geography IT- Business partner for Marketing

Service Lines : Legacy and Heritage

Number of Vendors

Main Accountabilities

The Key role of the IT Manager is to partner and deliver key IT capabilities in marketing and consumer tech

Within area of responsibilities* , the IT Manager will :


Manage Business requirements (demand) in line with Standard / Structured ways of working with business partners

Play the role of conscious keeper on all new / existing changes in his / her area of responsibility

Drive business benefits / value realization on all key IT projects and changes as envisaged in business case


Undertake activation and management activities for direct2consumer platform including design, development, Devops and business partnering

Lead a team of Tech vendors and consultants to convert the brand requirements into tech reality

Look for apps, SaaS platforms, partners and plugins to enhance the performance of platforms

Define, manage and drive continuous improvement of IT budget & costs for area of responsibility

Work with local platform partners for ensuring key technical KPIs, upgrade agendas landing with no loss to business uptime

Share and implement best practices across Unilever countries in his / area of responsibility

Direct Reports

Unilever : 2 WL1 (Executives / Asst. Manager)

Key Interfaces

Vendor : 6-8 consultants

Within area of responsibility :

Tech Vendors and Service Providers

Global Consumer Technology team

Critical success Factors for the Job


Good engagement with business teams on IT delivery within area of responsibility

Drive and Deliver business benefit through effective Value realization mechanism

Drive Demand management in a structured manner

Create and Drive strategic Initiatives and delivering key business imperatives

Successful delivery of full scope of IT Services within his / her area of responsibility

Successful delivery of IT Innovation within area of responsibility

Effective ways of working with tech vendors and platform teams

Positive vendor partnerships within area of responsibility

Essential : Desirable :

Desirable :

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