Account Executive Business Development Freight Forwarding
UPS Pvt Ltd
Mumbai City
4d ago
source : Hireejobs

Pre Selling Travels to customer sites for facetoface meetings to gather information about their businesses and identify opportunities for solutionsCustomizes standardized presentation templates with customers information to illustrate benefits of solutions to customersAnalyzes customers billing technology to understand their needs and recommend UPS products and servicesPerforms precall analysis e g researches account history shipping details complaints etc to prepare for sales calls Researches resources e g current customers periodicals competitors etc to identify sales opportunities and obtain contact information Selling Responds to internal sales leads from various sources e g Sales Lead Incentive Management system operations Package Operations staff etc to identify sales opportunities and create a sales strategySells UPS suite of technology solutions e g Flex Global View Quantum View etc to customers to secure their businessAssesses previous sales calls to determine action plans for subsequent visitsResearches existing UPS account history to obtain background information e g pay history shipping routes etc and identify and prioritize large sales opportunitiesUtilizes DRIVE to document customer information and provide account status to the sales teamMaintains and monitors records of customer information and account performance to track sales performance to objectivesReviews various Business Information and Analysis reporting tools to assess account performance and generate reports for managementPresents solutions to customers to gain approval of proposals and move forward with the sales cycleExecutes on previously signed contracts e g UPS Freight UPS Express to introduce new products and services to customers and expand business within customer accountsSubmits customer pricing requests to Pricing Analysts to generate new or revised price quotesNegotiates with internal groups e g Pricing Revenue Management etc to create proposals and move forward with the sales processAnalyzes price quotes to verify accuracy and determine how to propose the solution to the customerSetting up SOP Sales Operating procedure or MOP Master Operating Plans e g later pick up times etc to satisfy customer complaints Collaborates with operations to implement accounts with special needs e g unique delivery schedules extra conveyors additional drivers etc to adequately handle customers shipping needsGenerates customerfacing reports to outline shipping history billing history and accounts incentives i e contracted discounts and renegotiate contractsFollowsup with customers to ensure customer trades to potential commitmentTrains customers on billing analysis tools and electronic billing files to facilitate report generationTrains customers on proper packaging techniques to avoid damagesParticipates in UPS online training classes to prepare for products and services assessments and quizzes and to stay current on industry knowledgePost Selling Facilitates research of customer complaints e g late deliveries damages billing questions etc to determine appropriate resolution personnel discusses complaints with UPS personnel e g Business Development Manager business center managers operations billing drivers etc to determine corrective actions and resolutions Qualifications and Job Specification KPI Minimum Bachelor s Degree Master in Business Management those majored having an additional diploma in Sales and Marketing preferable Professional selling skills consultative selling techniquesFreight Forwarding experience is a must Customer satisfaction and objection handling skills for maintenance and sustainabilityExcellent communication and presentation SkillsFocus on Sale Networks and uses Experts Tools Systems to help in leveraging customer relationship network and have a variety in new accountsHigh Energy levels planned for productive results towards sales funnel and calls ability to stretch work hours and on opportunities and still remain enthusiastic

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