In this role, you have the opportunity to
You’ll work with Global Business Process Experts, Global Market demand and IT development teams. This is all done with the end goal of global standard processes and tooling across the Services organization.
You are responsible for
Owns the translation of Business Requirements into buildable StoriesWork with assigned BPEs and their Design Reference Group (DRG) teams to understand the Business Processes that form the basis for the Features that serve as input to Design FactoriesAttend Design Factories and collaborate with the BPEs and Subject Matter Experts (SMEs) in the authoring of stories, driving the determination of How’ (User Stories) from the What’ (Business Processes and Features)Own all stories and their content in assigned process areas, representing them and their underlying business requirements as they are designed and built at later stages.
Contribute to the creation of Training MaterialsDrive stories thru the governance processes for design and customization approvals
Represent the Business to the System Release TeamAttend Solution Factory and describe business requirements as represented in Features and StoriesParticipate with the System Release Team in ongoing backlog preparation activities
Represent the Business to the scrum teamParticipate in Release Planning Session (RPS)Participate in Story RefinementParticipate in Sandbox DemosParticipate in Acceptance DemosAnswer questions and clarify Business Requirements with the scrum team
Represent the Project to the larger Philips communityParticipate in social media discussions with our user communitySchedule Demos with Stakeholders
Provide Status updates to Stakeholders Newsletters, Service Cloud Council, etc.
You are a part of
The Product Owner is the key business representative for helping to translate business requirements into functional designs that meet the needs of the global sectors within the End2End process framework.
The culture in the team is one of winning together and high performing team.
To succeed in this role, you should have the following skills and experience
Experience in the healthcare industry preferred
BA, BS, or equivalent in technical discipline preferred.
Additional continuous improvement discipline certifications (e.g. Lean, Six Sigma) desired
Experience with using the Agile Methodology in IT projects Desired
Able to participate in IT development projects as the key translator of business requirements into executable IT requirements
Understanding of Software Validation process is a plus
5 + years of experience (10 preferred) in CRM and / or Case / Service ticketing and service delivery.
Salesforce.com and ServiceMax.com experience is highly preferred
International Travel may be required. Total travel (30%)
Superior administrative, management and project coordination skills
Exceptional communication skills, both written and verbal
Ability to clearly articulate messages to a variety of audiences up and down the levels in the organization
Ability to influence others and move toward a common vision or goal
A Strong Agent for Change in the Organization
Must be a team player and able to work collaboratively with and through others
In return, we offer you
Managing a forward thinking’ design to address multiple future requirements, including Compliance / Regulatory, Service, Customer Experience and Sales / Growth across multiple businesses that represent HW, SW, Professional & Managed Service Solutions