ETS SRE Network Operations Engineer
JPMorgan Chase & Co. (NYSE : JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide.
The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management.
A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.
P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http : / / www.jpmorganchase.com / .
Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially disciplined approaches and processes in the most cost effective manner.
Sustained Engineering (SE) focuses on the end-to-end engineering and operations of our critical systems and products as well as production management activities, including incident, problem, change and crisis management processes, and asset lifecycle management.
Sustained Engineering provides global coordinated diagnostic and support services, while its production assurance and support functions leverage and execute industry leading infrastructure management and support processes that are designed to minimize customer outages and impacts.
ETS (Electronic Trading Services) is a highly specialized, end-to-end service family tailored to the CIB’s (Corporate Investment Bank’s) electronic trading business, and sits in the GTI SE organization.
ETS has established itself as a proactive, nimble, and innovative infrastructure services organization with best-in-class execution and reliability.
We are passionate about our customers, and we strive to stay in the forefront of the GTI transformation into a software defined delivery organization.
The ETS SRE Network Operations Engineer will be a key resource in the ETS Network Operations organization, responsible for the monitoring of the network infrastructure that supports all Electronic Trading Services across the globe.
The Network Operations Engineer will insure that all network equipment adhere to JPMC Enterprise standards as well as additional standards driven by the specialization associated with electronic trading & colocation environments.
Their role will also include to take part in incident calls to assist with the troubleshooting of issues that may require their expertise.
Finally the Network Operations Engineer will be responsible for the planning, the execution as well as the validation of all changes involving the ETS network infrastructure.
The duties of the ETS SRE Network Operations Engineer include :
o Use of monitoring tools to keep eye on glass on all network equipment
o Acknowledge promptly any alarms that are present in the dashboard
o Investigate any subsequent issues and engage vendors where necessary for their advice as well as notify all stakeholders
o Insure al unclosed incidents are properly handed over to the next oncall team
o Participate in a week end on call rota once every few months
o Take part of live incident calls to help troubleshoot problem at hand
o Analyse information given on calls to help steer the troubleshooting exercise
o Check the network for possible issues based on information gathered
o Keep all interested parties informed with timely and concise updates
o Close all incidents tickets promptly when resolved
o Prepare weekly changes for tickets assigned during team meetings. This would include vendor and stakeholders’ engagements to gather detailed list of requirements and deep dive analysis for the good execution of the change.
o Ensure all impacted parties are kept informed of the change preparation as well as projects progresses
o Always liaise with Engineering team to ensure standards are met