Account Manager
Ahmedabad, India
10d ago
source : Cutshort

Facilitate key business objectives of Renewal, Escalation, Upgrade and Gross Margin improvement through customer relationship management and stakeholder mapping.

¢ Monthly visits and meetings with school leaders to update on program ¢ Develop and negotiate potential business opportunities with existing customers.

¢ Ensure high team satisfaction and minimal attrition. ¢ Accurate Billing to Receivables through clean handover SLAs and timely collection of payments from customers.

¢ Resource management and planning to meet / satisfy customer needs. ¢ Building and implementation of solutions to address customer escalations and attend service delivery escalations.

¢ Counsel / guide front line operations resources to deliver value through adherence to SLAs including generating reports / feedback.

¢ Hold staff meetings with direct reports to guarantee effective communication. ¢ Handling all severity -1 customer escalations and follow all related issues to closure.

All Severity -2 customer escalations to be resolved with managerial intervention (as required) ¢ Meet the expectations of the schools and staying true to the ES Mantras Timely deliverables ¢ Planning and executing the Health and Skill related assessments across the region.

This includes collecting the data and verifying the data to getting the reports delivered / distributed on time. ¢ Conduct reflection meetings with the PE staff wherever required.

¢ Ensuring the deliverables and reports committed in the ODS / Agreement are delivered. ¢ Knowledge and use of appropriate tools to monitor the program.

¢ Planning for and execution of events to improve customer renewals Sales ¢ Build robust network of schools / market for EduSports services.

¢ Generate Referrals from partner schools. ¢ Identify, build and execute regional marketing plan for new markets / segments and strengthen existing markets / segment.

¢ On board schools / customers in line with company s protocols and standards in terms of deliverables, payment terms and pricing.

¢ Build sustainable & executable solutions for the customers based on their requirements, parameters and constraints. ¢ Align internal team to ensure that deliverables are executed as per service level agreement with the customer.

Skills : - Client Servicing, Account Management, Sales and Delivery Management

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