Employee Success Data Specialist
The Employee Success Data Specialist is a member of the HR Operations team based in Hyderabad and provides operational support to employees across the APAC region.
This role reports to the APAC Shared Services Lead in Employee Success . This role is critical to ensuring the success of our employees at salesforce.
Our focus is building and delivering an amazing experience for our employees using our own trusted Customer Success Platform.
The successful candidate will have experience in a data management role supporting an HR Operations team. They should also have strong organizational skills with a high attention to detail, outstanding time management and communication skills, a commitment to exceptional customer support, and the ability to build relationships at every level of the organization.
This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in a dynamic and high-
growth environment and is experienced in supporting a variety of HR disciplines.
The responsibilities of the ES Data Specialist include but are not limited to the following :
identify and close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employeesProactively identify process improvements and process redundancies, and collaborate towards an improved and more productive process that enhances the employee experienceProvide system testing support of employee tools as needed.
Provide support on system enhancementsEnsure the accuracy of the internal Shared Services Community process documentationOwn data integrity of all employee change transactions by following the outlined peer review / audit processEnsure compliance with audit requirements by completing work correctly and timelyProvide superior customer service to employees using our customer service portalLiaise effectively and collaboratively with stakeholders and other support teams to resolve issuesMaintain appropriate level of process, program, and policy knowledge in order to assist Employees and ManagersOther duties and project work as required
Required skills / experience :
solving skills with a passion for technology, process improvement, and continuous learningExcellent verbal and written communication skillsIntermediate to Advanced knowledge of ExcelProven ability to diagnose a problem, informed by data and lead correction effortsProven project management skillsExceptional customer service orientationAbility to prioritise competing priorities in a high-
paced work environmentDrives results and is solutions-orientedAbility to maintain confidentiality in all aspects of job responsibilitiesExceptional time management, organisational, prioritisation and follow-
up skillsWorks effectively in a team environment
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
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