Zuora Subject Expert (CPQ)
Zuora
Chennai
56d ago

Zuora Subject Expert : Orders and CPQ

The Customer Success Zuora Subject Matter Expert (SME) is a new customer facing role that sits in the CSM team at Zuora.

As such, we need well-rounded athletes who can :

  • Serve as a Zuora Subject Matter expert in the Subscription Economy to help customers optimize and grow their business via a streamlined quote-to-cash process.
  • Take complex ideas and communicate them in a simple, elegant way.
  • Go deep on the product and engage with customers in new, creative ways.
  • Anticipate customer needs and requirements by serving as the customer’s voice to the entire Zuora organization, including product, marketing, professional services and sales.
  • Responsibilities :

  • Serve as a Zuora for Salesforce (Zuora CPQ) expert in the Subscription Economy to help customers optimize and grow their business via a streamlined quote-to-cash process.
  • Must cultivate and maintain effective working relationship with a variety of stakeholders such as customers, senior management, support, product and engineering amongst others.
  • Comfortable in creating, documenting and executing use cases in your test environment based on customer discovery calls and derived needs.
  • Be able to articulate best practices, and create and present recommendations to customers.
  • Comfortable in articulating to customers alternative solutions and the associated pros and cons while making one specific recommendation.
  • Ability to effectively prioritize and time manage multiple projects / customers concurrently to resolution.
  • Understand and keep up-to-date on the latest product functionality, its dependencies, the underlying architecture and their operational impact.
  • Recommend areas of improvement to product development teams in performance and feature capabilities that will improve our customers' successful use of Zuora, drive adoption and discover new revenue opportunities.
  • Deliver high customer satisfaction - our all-time customer satisfaction rating is 95%.
  • Share and develop best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base.
  • Make a measurable impact on one of the fastest growing companies in Silicon Valley.
  • Requirements :

  • Be Salesforce Certified Platform Developer 1 or become certified with 3 months of hire
  • Must have extensive experience customizing and configuring Salesforce.
  • Experience developing or supporting SOAP-based APIs, web-based development, XML, Java, APEX and SQL is a plus.
  • Familiarity with Salesforce flows, formula fields, page layouts, SFDC sites and Lightning
  • Passionate about customer success.
  • A minimum of 2-5 years experience supporting, implementing Saas, ERP or Quote to Cash’ as a business analyst or customer facing role.
  • Previous ERP, General Ledger, Payment Services, CRM(Salesforce), Billing or other e-business suites highly preferred.

  • Excellent analysis, troubleshooting, and problem solving skills.
  • Propensity for hard work and a willingness to perform different roles as required.
  • Displays leadership qualities and works well with others.
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