Position Responsibilities Requirements :
GENERAL DUTIES & RESPONSIBILITIES :
Investigates known error conditions, and follows prescribed error correction procedures.
Recognizes abnormal processing conditions, and determines appropriate actions required to resolve issue(s) and complete processing.
Makes use of available documentation to resolve errors.
Maintains the production scheduling system and new / improved work procedures.
Researches and resolves user problems as well as issues and problems with software systems, production processing, and production environments.
When solving a mainframe production or system problem, makes effective use of tools and resources, utilizes manuals, write-
ups and other tools as an aid in solving the problem. Contacts others who are experienced in the area for ideas about the problem.
Contributes to the body of knowledge by adding solutions and other information that would be useful to others.
Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job.
Coordinates the testing of applications, systems, processes and procedures, hardware and / or software changes.
Analyzes and implements changes or additions to software systems and production procedures.
Trains internal customers (employees) on changes, new systems or new procedures.
May identify new tools, technology, or processes that improve the overall processing environment or processing efficiency.
Assists in the definition of external and internal customer problems and needs. Discusses expectations with customers. May explain solutions directly to customers where appropriate.
Maintains the production support disaster recovery / business continuity plans. Coordinates and conducts disaster recovery testing as required, documents test results, and documents modifications required for future testing.
Completes project assignments and special projects commensurate with job expectations.
Performs other related duties as assigned.
FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-
keeping. FIS’ more than 53,000 worldwide employees are passionate about moving our clients’ business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe.
FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
The EEO is the Law poster is available and
For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer : In developing this job description care was taken to include all competencies needed to successfully perform in this position.
However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.
All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
As part of the selection process this role may require an assessment to determine suitability