Product Supportability Manager
McAfee
Bengaluru, India
7d ago

Job Description :

Job Description Security Researcher Engineering Support Bengaluru, Karnataka Engineering Support Bengaluru, Karnataka Member of the Supportability and Release Readiness (SRR) team -

  • Identified as Support and Development’s go to person; the face of the support business in product conversations; champion of the needs of customer support to provide a superior service experience Technical Support Engineer Engineering Support Bengaluru, Karnataka Engineering Support Bengaluru, Karnataka Define and execute a strategy to improve the serviceability of McAfee Enterprise products Technical Account Manager Engineering Support, Account Manager Bengaluru, Karnataka Lead the gathering and analyzing of top support call drivers Engineering Support, Account Manager Bengaluru, Karnataka Work collaboratively with technical leads and management to identify, define, recommend and drive changes in products and processes;
  • fearlessly going toe-to-toe with cross-functional leaders as needed to drive change Partner with a range of cross-functional roles across Support Delivery, Product Management and Engineering to improve the customer experience Drive product integration with support tools to provide better support experiences for our customers Ensure the Customer Support organization is fully prepared to support new products at launch Ensure delivery and accuracy of content, knowledge-

    base (especially known issues’ and issues under investigation’), and other information as it relates to product support issues Represent Support for reported vulnerabilities and / or critical incidents (CIMR) related to assigned products 8-

    10 years of technical product support experience; recognized leader A solid technical background supporting software and / or hardware security products Excellent communication and leadership skills to engage everyone and get their buy-

  • in Comfortable communicating complex business and technical issues and have executive presence Strong customer service focus, excellent communication skills, collaborating and influencing skills Strong ability to analyze sometimes abstract, incomplete, or conflicting data without getting bogged down in minutia Disciplined time and task management skills;
  • ability to get what you need from others while working around their own priorities Ability to distill, prioritize and act on feedback from a variety of sources.

    Understanding of support organizations and key metrics that drive supportability Highly Desired BS in engineering or CS

    Job type : Experienced Hire

    Shift : Shift 1 (India)

    Primary Location : India, Bangalore

    Additional Locations : Posting Statement :

    Posting Statement :

    McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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