Job Description :
Job Description Security Researcher Engineering Support Bengaluru, Karnataka Engineering Support Bengaluru, Karnataka Member of the Supportability and Release Readiness (SRR) team -
fearlessly going toe-to-toe with cross-functional leaders as needed to drive change Partner with a range of cross-functional roles across Support Delivery, Product Management and Engineering to improve the customer experience Drive product integration with support tools to provide better support experiences for our customers Ensure the Customer Support organization is fully prepared to support new products at launch Ensure delivery and accuracy of content, knowledge-
base (especially known issues’ and issues under investigation’), and other information as it relates to product support issues Represent Support for reported vulnerabilities and / or critical incidents (CIMR) related to assigned products 8-
10 years of technical product support experience; recognized leader A solid technical background supporting software and / or hardware security products Excellent communication and leadership skills to engage everyone and get their buy-
ability to get what you need from others while working around their own priorities Ability to distill, prioritize and act on feedback from a variety of sources.
Understanding of support organizations and key metrics that drive supportability Highly Desired BS in engineering or CS
Job type : Experienced Hire
Shift : Shift 1 (India)
Primary Location : India, Bangalore
Additional Locations : Posting Statement :
Posting Statement :
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