Service Management
37d ago
  • Job description
  • Accenture Technology powers our clients’ businesses with innovative technologies established and emerging changing the way their people and customers experience work, life and entertainment.

    Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers your friends, family and neighbors.

    You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions.

    You’ll create custom-designed solutions or integrate our technology platforms with their operations.

    Role : Program / Project Manager

    Role Description : Develop and execute activities related to end-to-end project management, including project plans and estimates, scoping and requirements through implementation and deployment.

    Proactively monitor, manage and report on execution of deliverables.

    Must Have Skills : Service Management

    Good To Have Skills : Release Management

    Job Requirements : Job description1Responsible for the governance of the Release Management Process 2Participate in calls with Business heads to understand the scope of the upcoming release and plan accordingly3Responsible for coordination between in house technical teams and external service providers on finalizing the release scope and package development4Ensure the Release Code is packaged and tested appropriately in non-

    production environments5Set up technical walkthrough discussions with all concerned stakeholders to ensure the deployment steps are clear and all identified gaps and issues are fixed Professional experience / Must have skill : 1Resource is ITIL certified with service management knowledge2Expert in ITSM tools like HPSC, Remedy, Service Now Can contribute in our following processes : aIncident / Problem ManagementbChange ManagementcService requests Management

  • Basic qualifications
  • 15 years of full time education

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