ResponsibilitiesConduct assessment of existing Dynamics implementations and report issues and gapsPlay the role of Technical for Dynamics 365 Customer Engagement projectsEngage with business and IT stakeholders to elicit and document requirementsPerform feasibility analysis of business requirements, from implementation point of viewDevelop solution for end to end implementation on Dynamics 365 platform including Knowledgebase, Sales, Service, USD, Chatbot and LiveX, IVR integrationEvaluate and Designpropose technical solution optionsAnalyze and design the underlying data model, data flows, interfaces, integration points, etc.
Oversee the development and quality assurance efforts to provide the technical guidance whenever requiredDesign and code reviewsFollow agile methodology for application developmentParticipate and lead technical discussions with team as well as all other stakeholdersNeed for travel to different client locations for requirements Skill set4 years of design and development experience with at least 4 years in Dynamics CRM with 2 years on Dynamics 365Experience in 4 end to end implementations on Dynamics CRMCustomer Engagement ApplicationsProficiency needed in Sales, Service and Field Service modules of D365 Customer EngagementCan translate business problems into system designProficiency in configuration and customization in DynamicsIn depth understanding and experience in implementing single signon, web security, Salesforce application securityUnderstanding of Dynamics CRM concepts, business processes and supporting MS CRM functionality.
Knowledge of MS .net development is must Plugin, WCF, SSRS, Fetch XML, SDK, Scribe and IFD.Independently Drive Proof of Concepts, Demo, Presentations and positioning in front of CLevel Executives.
Proven experience in project management & selling consulting engagements which includes estimating, scoping, execution approach and converting that to a client proposal, that clearly articulates our proposed solution.
Ability to articulate architectural differences between solution methods and the challenges and approaches to integrating solutions built on different platforms including a working knowledge of different architectural frameworks that may be used by our customers.
Hands on knowledge of Agilescrum expertise and Integration Data migration.Exposure to new Dynamics 365 CRM features like D365 Portal, USD, Voice of customer etc.
Certifications in D365 Basic and advanced.Expertise in Mule, SmartConnect integration