Over the past 20 years, Amazon has reinvented on behalf of the consumer and has become the largest internet retailer and marketplace in the world.
Product Managers are the builders on Amazon! They own building new features, tools, processes and businesses for amazon.
The customer experience product management team is focused on understanding the needs (stated and unstated) of online shoppers and coming up with creative and often visionary solutions.
Amazon Customer Service Organization is looking for a product manager to lead the execution of a Customer obsessed and data driven Customer Service function.
This role will be responsible for using data to identify what matters to customers, ensuring our communications and experiences are engaging and relevant, leverage a data driven approach to deliver on key business deliverables and lead our expansion initiatives.
Primary Responsibilities :
Product Strategy and Direction : Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
Continually assess voice of customer, market segment trends, competitive opportunities and threats to define product strategy.
Roadmap Planning : Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases.
Create buy-in for the product roadmap with internal and external stakeholders.
User Experience and Requirements Definition : Develop high quality BRD s and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
Use of web analytics including click-stream metrics to evaluate online customer behavior, expertise in A / B testing and optimizations
Be comfortable with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.
Prepare and present business reviews to senior management.
The Customer Experience PM is a passionate customer advocate within Amazon and has a deep understanding of the importance of the customer experience for our site.
To that end, he or she must be able to develop a clear strategy and business rationale for enhancement to and expansion of different features and functionalities.
He or she will work with many different parts of the Amazon organization, and as such, will need to be an effective influencer as well as a passionate leader.
An ideal candidate profile may include similar experiences in a leading on or off-line retailer, or consumer Products Company.
This leader will be known for thinking very big and be simultaneously able to dive deep into details. The candidate may have experience working in a multinational corporation and proven success at leveraging central resource groups on behalf of the business.
Internal job description,
3-5 years of experience prior to MBA from premier institute. MBA from premier institute.
Proven track record of customer obsession.
Demonstrated ability to think both strategically and tactically.
Demonstrated ability to formulate data-driven decisions that lead to results.
Demonstrated ability to conceptualize, manage, and prioritize multiple projects.
Exceptional interpersonal, communication (spoken and written) and influencing skills and an ability to navigate a complex and unstructured cross-functional environment
High attention to details and have proven ability to manage multiple, competing priorities simultaneously
Demonstrated ability to run complex analysis and modify customer experiences based on the analysis
Keen interest in Ecommerce
Entrepreneurial spirit, results-driven mentality
Familiarity with online business models and mobile interaction patterns
Understanding of the e-commerce industry, its trends and continually monitor competitor / industry developments