ServiceNow Product Manager
Ernst & Young Global Limited
Thiruvananthapuram, Kerala, Indiar
3d ago


TheServiceNow Product Manager is responsible for the overall management of oneor more technology solutions for EY ServiceNow.

This position is expected to managethe solutions in line with the EY ServiceNow strategy, ensure that solutionsfit consistently within the suite of technology enablers, as appropriate,solutions operate as designed and are of high quality.

The productmanager is the person ultimately responsible for the success of a product orservice and has content authority for the product backlog.

In the Project space they are responsiblefor delivering projects on schedule within budget and with quality. They are responsible for identifyingcustomer needs, prioritizing features, and developing the product’s visionand roadmap.

The product manager hasclear content authority to take responsibility for continuouslydefining, prioritizing, and validating requirements.


  • Successfullyexecute the project to agreed schedule, budget and scope
  • Performthe relevant project management processes as per Agile methodology.
  • Manage project scope variance(s), anticipate time and budgetoverruns, and communicate appropriately any project-related challenges.
  • Interfaceand communicate with project team, management and stakeholders

  • Deliveryof projects aligned to overall business and technology strategies andarchitectures
  • Workwithin defined governance processes
  • Supportdevelopment of business cases with the customer team including leadingon the solutions estimate
  • Ensuresthat quality project standards are met as prescribed by EY Technologythrough the effective implementation or use of approved processes,methodologies and deliverables
  • Definesthe actual work that will be accomplished and the features that will bebuilt within each release
  • Plansthe overall capacity for the release, objectively measuring each featureto ensure they are always delivering the most value to customers
  • Groomsexisting product backlog with the business stakeholders
  • Defines,maintains and communicates product roadmap
  • Recommendsthe nature and scope of present and future products by reviewing productbacklogs, specifications and requirements;
  • appraising new product ideasand / or product changes

  • Reviewservice level performance for product and outline service improvementplan where necessary
  • Maintainsprofessional and technical knowledge by reviewing professionalpublications; establishing personal networks; participating inprofessional societies.
  • Recommend courses of action and manage relationships forpositive progress.
  • Contributesto team effort by accomplishing related results as needed.

  • Advanced comprehension of agile SAFe project management methodology, tools and templates (includes project planning, schedule development, scope management and cost management)
  • Track record of customer focus, based on openness, trust, and delivering on promises
  • Extensive experience of delivery that includes the use of supplier and off-shore resources
  • Management skills to manage one or more large, complex projects simultaneously
  • IT background with experience across the systems development life cycle with experience in all project phases utilizing SAFe Agile framework
  • Strong team working skills across matrixed client, supplier and geographically dispersed virtual teams
  • Strong communication and interpersonal skills (includes negotiation)
  • Excellent written and verbal communication skills must be able to communicate fluently in English both verbally and in writing
  • 3-5 years of ServiceNow product knowledge
  • Highly proficient presentation skills including use of PowerPoint

  • Determines priorities (and processes) needed to achieve business objectives and ensures these are aligned to collaboration strategies
  • Adheres to all firm policies, guidelines and standards in relation to responsible use of platforms and solution configuration

  • Works across ServiceNow oriented Agile delivery team
  • Product manager is expected to act independently to deliver project to schedule, budget and scope; support provided as required and requested, and is self-driven and motivated
  • Product manager leads / coordinates project teams consisting of cross functional, global, and virtual groups;
  • Coaches, mentors and supports other product managers as well as other project resources as needed

  • The role may also require the periodic allocation of additional time on the job to support multiple demands and escalating issues and some travel to support change or planned project activities
  • Flexibility in working hours to accommodate workload and multiple time zones as needed
  • National and international travel may be required


    College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences


  • 13 to 15 years in a corporate IT environment
  • 4 to 6 years’ experience in project / product management or service owner role
  • 3 to 5 years of ServiceNow product knowledge
  • Able to exhibit a progression of increasingly complex job responsibilities during the period.
  • ITIL Service Manager certification or equivalent work experience a plus
  • Other relevant experience in a related technical field (application development, deployment / implementation and infrastructure)
  • Work experience in a professional services industry, preferred
  • Apply
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