JOB SUMMARY :
TheServiceNow Product Manager is responsible for the overall management of oneor more technology solutions for EY ServiceNow.
This position is expected to managethe solutions in line with the EY ServiceNow strategy, ensure that solutionsfit consistently within the suite of technology enablers, as appropriate,solutions operate as designed and are of high quality.
The productmanager is the person ultimately responsible for the success of a product orservice and has content authority for the product backlog.
In the Project space they are responsiblefor delivering projects on schedule within budget and with quality. They are responsible for identifyingcustomer needs, prioritizing features, and developing the product’s visionand roadmap.
The product manager hasclear content authority to take responsibility for continuouslydefining, prioritizing, and validating requirements.
ESSENTIAL FUNCTIONS OF THE JOB :
Successfullyexecute the project to agreed schedule, budget and scope
Performthe relevant project management processes as per Agile methodology.
Manage project scope variance(s), anticipate time and budgetoverruns, and communicate appropriately any project-related challenges.
Interfaceand communicate with project team, management and stakeholders
Deliveryof projects aligned to overall business and technology strategies andarchitectures
Workwithin defined governance processes
Supportdevelopment of business cases with the customer team including leadingon the solutions estimate
Ensuresthat quality project standards are met as prescribed by EY Technologythrough the effective implementation or use of approved processes,methodologies and deliverables
Definesthe actual work that will be accomplished and the features that will bebuilt within each release
Plansthe overall capacity for the release, objectively measuring each featureto ensure they are always delivering the most value to customers
Groomsexisting product backlog with the business stakeholders
Defines,maintains and communicates product roadmap
Recommendsthe nature and scope of present and future products by reviewing productbacklogs, specifications and requirements;
appraising new product ideasand / or product changes
Reviewservice level performance for product and outline service improvementplan where necessary
Maintainsprofessional and technical knowledge by reviewing professionalpublications; establishing personal networks; participating inprofessional societies.
Recommend courses of action and manage relationships forpositive progress.
Contributesto team effort by accomplishing related results as needed.
KNOWLEDGE AND SKILLS REQUIREMENTS :
Advanced comprehension of agile SAFe project management methodology, tools and templates (includes project planning, schedule development, scope management and cost management)
Track record of customer focus, based on openness, trust, and delivering on promises
Extensive experience of delivery that includes the use of supplier and off-shore resources
Management skills to manage one or more large, complex projects simultaneously
IT background with experience across the systems development life cycle with experience in all project phases utilizing SAFe Agile framework
Strong team working skills across matrixed client, supplier and geographically dispersed virtual teams
Strong communication and interpersonal skills (includes negotiation)
Excellent written and verbal communication skills must be able to communicate fluently in English both verbally and in writing
3-5 years of ServiceNow product knowledge
Highly proficient presentation skills including use of PowerPoint
ANALYTICAL / DECISION MAKING RESPONSIBILITIES :
Determines priorities (and processes) needed to achieve business objectives and ensures these are aligned to collaboration strategies
Adheres to all firm policies, guidelines and standards in relation to responsible use of platforms and solution configuration
SUPERVISION RESPONSIBILITIES :
Works across ServiceNow oriented Agile delivery team
Product manager is expected to act independently to deliver project to schedule, budget and scope; support provided as required and requested, and is self-driven and motivated
Product manager leads / coordinates project teams consisting of cross functional, global, and virtual groups;
Coaches, mentors and supports other product managers as well as other project resources as needed
OTHER REQUIREMENTS :
The role may also require the periodic allocation of additional time on the job to support multiple demands and escalating issues and some travel to support change or planned project activities
Flexibility in working hours to accommodate workload and multiple time zones as needed
National and international travel may be required
JOB REQUIREMENTS : EDUCATION :
College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
13 to 15 years in a corporate IT environment
4 to 6 years’ experience in project / product management or service owner role
3 to 5 years of ServiceNow product knowledge
Able to exhibit a progression of increasingly complex job responsibilities during the period.
ITIL Service Manager certification or equivalent work experience a plus
Other relevant experience in a related technical field (application development, deployment / implementation and infrastructure)
Work experience in a professional services industry, preferred