Managed Services Lead
Silicon Graphics International Corp.
Bangalore, Karnataka
1d ago

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.

What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values : partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry.

Some people call it an obsession, we call it a way of life.

What you need to know about the job

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and / or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses.

As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry / market domain knowledge.

Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects.

Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals.

Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Responsibilities :

  • Looking for 8 + years of experience in supporting Aruba Central or Cisco Meraki
  • Provide pre and post sales Design and consulting services to Aruba-HPE teams, customers and partners for various technologies and solutions.
  • Provide Complete services lifecycle for the customers including Plan, Design, Implementation, Migration and Optimization
  • Plan : Creating customer requirement document and business outcome plan
  • Design : Creating high level and low-level design documents based on customer requirements
  • Implementation : Preparing the installation plan includes Network implementation plan and Network ready for use plan
  • Migration : Preparing migration including Method of Procedure and migration validation checks
  • Optimization : Working on continuous improvement of network operations, uptime and security conformance.
  • Ability to multitask and work independently when required, with little supervision or direction
  • Excellent oral and written communication skills, presentation and interpersonal skills, and the ability to interface to senior levels of the customer organization
  • Formulate action plans (technical and operational) for analysing and resolving reported issues.
  • Participate in solution development and publications for knowledge base.
  • Work effectively in a team environment including Aruba and Customer colleagues; QA, engineers, and field organizations.
  • Provide Quarterly Customer Review meetings, providing technical status and recommendations
  • Required Qualifications :

  • Bachelor degree in Computer Engineering or Electronics Engineering required.
  • Minimum of eight years experience in customer-facing consulting and design experience required.
  • Wireless Design , Architect , Solutioning who knows and has worked extensively on Aruba Central, Cisco Meraki or similar vendors
  • Knowing data centre operations and server maintenance will be a plus.
  • Preferred Qualifications :

  • Technical and consulting experience supporting networking products and solutions with advanced expertise in network switching, routing and security highly desired.
  • Industry certifications like CCIE, JNCIE
  • Routing and switching protocols like BGP, OSPF, VXLAN, MPLS,MPLS VPN
  • Experience in planning and designing Service provider or large enterprise class WANs
  • Experience in either operating or engineering service provider class network
  • Strong understanding on VPNs and Overlay technologies like DMVPN, GET-VPN, Group VPNs, GRE, NVGRE, VXLAN
  • Proficient in new trends like Network Function Virtualization NFV and various SDN and SD-WAN technologies
  • Proficient in Wireless Lan technologies, knowing Aruba wireless product is a plus.
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