The Network Specialist is a technical role blending customer support and network operations. Hands - on troubleshooting using a vast array of network devices and tools will be a major component of your job.
This position requires a willingness to dream big and measure yourself against the best. Not just technologically , but in all that you do.
EDUCATION / EXPERIENCE :
Degree or diploma in computer science , or equivalent education.
Minimum 2 years hands on network experience desired.
Strong grasp of TCP / IP , routing , switching , cabling , internet protocols (BGP , ISIS , and OSFP) , firewalls , VPNs , and load balancers.
Advanced knowledge of Cisco , Juniper and Foundry hardware and software.
In depth knowledge of Linux / Unix and Windows environment.
Certifications with Cisco and / or Juniper (CCNA / CCNP / JNCIA) preferred.
Proven ability to work in a fast paced environment.
Shown to be self - motivated , adaptable , and a quick learner.
Excellent analytical and problem solving skills.
Excellent oral and written communication skills.
Well - developed customer service skills.
Flexibility to work shifts under a rotation schedule that includes overnight shifts.
YOUR RESPONSIBILITIES :
Provide First Call Support to co - location and network customers.
Monitor network health and responds to event alarms.
Analyse network traffic patterns and responds to security issues.
Assist with provisioning , implementation , and supporting of customers.
Work with Cisco , Juniper and Foundry router / switches , Netscreen and Juniper firewalls , and Foundry load balancers.
Work closely with the network engineering team to troubleshoot and resolve advanced network issues.