Please call us @9964080000/080 46115600 hiring for Associate/Senior Associate -International Webchat
Job Shop
Thane, INDIA
20h ago

Roles and Responsibility

  • Banking process for reputed Bank with chat support
  • This role will be Responsible for handling the customer's inquiry related to their bank accounts, credit
  • card and other banking products.

  • Handling chat, collecting and updating the database.
  • Follow-up with customers & managing database of leads allocation
  • Improvement and quality assurance programs
  • Good command over Written English and verbal communication
  • 6 days working and 1 day rotational week off.
  • One way cab post between 7 : 00 PM to 6 : 00 AM
  • Desired Candidate

  • Minimum 1 year of chat experience in BPO industry.
  • Good spoken English and Writing Skills.
  • Computer literate e.g. Word, Internet Explorer
  • Professional & Courteous in mannerisms
  • Good comprehension skills
  • Ability to liaise with customers at all levels
  • Ability to handle and resolve complex customer issues
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