Description and Requirements Position Description :
The candidate is expected to work on BMC products and should have strong product development experience and worked with products and solutions.
Responsible for taking complete ownership of various components of a flagship BMC product, developed in Java / J2EE. Along with feature development and research, he / she will also be responsible to tend to critical customer escalations and provide timely resolutions and / or hot fixes.
The candidate is also expected to provide technical help / expertise to field engineers, technicians, product support and customers who are diagnosing, troubleshooting, repairing and debugging complex systems and / or software.
Primary responsibilities for role :
Participates in module design with particular focus paid to the production of high quality, portable, maintainable and BMC standards compliant software;
Provides design and requirement inputs to product architect in support of aforementioned goals
A team member who is passionate about quality and demonstrate creativity and innovation in enhancing the product, with excellent problem solving, debugging, analytical and communication skills.
Understand real world deployment and usage scenarios from customers and product managers and translate them to product features that drive value of the product.
Work with other internal groups like QA and technical writers through the development cycle.
Ability to quickly learn new languages and technologies as required for a successful project delivery.
Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
Critiques the initial problem analysis and ensures that all documentation necessary for problem resolution is available in a timely manner.
Reviews and monitors the problem status data to ensure sufficient back up for the support team.
Coaches junior support team members in handling difficult customer situations.
6-8 years of experience
Responsible for DevOps activity for product line
Strong knowledge of the following technologies :
CI / CD implementation - Tools like Shell scripting, Jenkins, Maven, Git, Docker, Kubernetes, Ansible. Etc
Create and maintain fully automated CI / CD pipelines for code deployment using Jenkins and maven scripts for TrueSight products
Automated the micro service compilation and deployment using docker and kubernetes
Develop, support, and improve tools for continuous integration automated testing and release management
Automate the process of creation new instance and Application deployment
Core & advanced Java (Threading, Design Patterns, Data Structures), REST web services
Bachelor's degree in computer science or related disciplines preferred
Good written and oral communication skills in English.
Experience working in an agile development environment and tools is required
Experience in diagnosing and troubleshooting technical issues.
Excellent communication and interpersonal skills.
Focus on customer satisfaction with the ability to provide problem resolution in a timely manner.
Quickly develop working knowledge of many products and integrations.
Coordinate effective problem isolation across multiple product teams
Experienced in bug fixing and testing the fixes in various environments and for various releases.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.