The Fusion SCM Cloud Support Team is expanding to support our rapidlyincreasing customer base. The team partners with development in supporting newand existing customers. It is a unique opportunity to be part of the future ofOracle Support and help shape the organization to benefit our customers,employees and the organization overall. If you are excited by the notion ofbeing able to define a group from early stages on and shape our collective futurethen this is the place to be.
This position is for supporting Fusion Applications, particularlyunder the Supply Chain Management (Product Information Management, DistributedOrder Orchestration, Logistics, and Cost Management) and the Procurementpillars (Purchasing, Self-Service Procurement, Sourcing, Supplier Model, andSupplier Portal).
Note: This role may need you towork on weekends and multiple shifts on rotation basis.
Candidate Background and experience
·More than four year’s implementation, support,consulting or development experience (or equivalent) in enterprise businessapplication.
·Exceptional diagnostic and troubleshooting abilityand skilled in using industry standard tools and techniques.
·Extensive experience monitoring, tuning and/orchanging complex applications to optimize the product to perform to customerexpectations.
·Extensive experience with one or many aspects ofEnterprise Business Application (Product knowledge, Log reading,Troubleshooting techniques etc).
·Knowledge of networks, database configuration,server configuration, Web Server optimization load balancing hardware, SQLtuning and so on.
·Ability and attitude to assist junior members ofthe team in training on new products and technologies is highly desired.
Behavioral Skills (Required)
·Ability to influence and gain cooperativerelationships with wide range of audiences ranging from executives to technicalspecialists.
·Excellent communication skills. Able to communicatevery well both technically and functionally in highly escalated situations.Able to produce audience appropriate communication with executives, supportpersonnel, and customer personnel in tense, escalated situations
·Well-developed listening skills. Able to discerncore issues in an environment where it may be difficult to determine what thecause is and what the symptom is.
·Good organizational skills. Able to develop acoherent plan of action that meets everyone’s needs to resolve a givensituation as quickly as possible. Also able to revise this plan as new data isobtained without appearing that there was no plan.
·Ability to persevere in the face of obstacles andensure customer’s success.
·Self starter, works well unsupervised or withlimited supervision.
·Detail Oriented (Process orientation preferred)
Technical & Analytical Skills (Required)
·Well-developed troubleshooting skills, ability toanalyze details and synthesize "big picture", frequently working withincomplete or ambiguous data. Creative use of industry standard tools to aid inthe diagnostic process.
·Detailed Functional and technical knowledge of morethan one modules in any of the following Oracle Supply Chain Application Suites- Oracle EBusiness Suite; Peoplesoft Enterprise SCM; JD Edwards EnterpriseOne;Siebel
Desired Technical Skills